- Location
- PH
- Workplace
- Remote, Hybrid, Onsite
- Type
- Full-time
- Department
- IT
- Closing date
- Today
- Source
- Vincere
Description
Join a growing Australian consumer goods business that represents globally recognized brands across Australia and New Zealand. You'll be part of a collaborative and innovative team that values ownership, continuous improvement, and professional growth.
The Opportunity
Are you a proactive, detail-oriented professional who enjoys solving problems and delivering exceptional customer experiences? This is a dynamic opportunity to combine customer operations, product administration, and cross-functional collaboration while building your career in an international business
Why join us?
- Proudly Great Place to Work® certified
- Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
- Grow with stability: 100+ in our 10-Year Club by 2025
- Dynamic talent network: 2,000+ across APAC and beyond
- Competitive compensation with annual reviews
- Comprehensive medical care for you and your family
- Generous paid leave because work-life balance matters
- Level up with LinkedIn Learning and tailored training
Staff Testimonial
“Working for the best client and loving what you do makes everything enjoyable at work.”- Senior Broker, ASW Philippines.
What You’ll Do
- Deliver exceptional customer support and manage enquiries through Zendesk.
- Maintain accurate product and SKU information within the ERP system.
- Support product quality and warranty administration by investigating product issues, coordinating resolutions, and maintaining compliance records.
- Collaborate with Product, Sales, and Operations teams to support business activities and new product launches.
- Prepare reports, monitor customer service performance, and identify opportunities to improve operational processes and customer satisfaction.
- Ensure product information, website content, and internal records remain accurate, complete, and up to date.
Key Criteria
- Possess minimum 5-6 years' experience in customer operations, product administration, or a similar role within a product-based business.
- Hands-on experience with Zendesk and an ERP or any similar inventory management system.
- Experience with product master data, SKU management, warranty administration, or quality assurance processes will be highly regarded.
- Strong attention to detail, organisational skills, and problem-solving ability.
- A proactive communicator who enjoys working collaboratively and takes ownership of their work.
Work setup
- Manila (BGC, Taguig): Australian hours (6am – 3pm PHT) with onsite daily for first 3 months and transition to hybrid set-up (2 days work in the office and 3 days’ work from home)
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