- Location
- IN - TDC 1 (IN110), India
- Type
- Full-time
- Department
- IT
- Education
- Bachelor
- Source
- Workday
Description
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Job Summary
This position provides mentorship and expertise in technologies and processes for Information Services Management (ISM) and Quality Assurance (QA). He/She maintains an awareness of emerging technologies to ensure a competitive advantage. This position automates test scenarios and expected outcomes. He/She provides expertise for UPS key business functions and supporting technologies. This position applies a comprehensive knowledge of technical skills, principles, practices, and procedures of testing methodologies and working knowledge in planning, designing, and conducting QA reviews and inspections. This position conducts comprehensive testing and risk-based assessments of the testing objects. He/She uses source documentation as input and contributes to the planning and implementation of testing activities. This position leads testing components of large and complex projects, assigns tasks, provides direction to resources, and reports progress to project stakeholders. He/She creates and selects tools and methodologies for review and approval by management.
Responsibilities:
- Conducts quality assessment (QA) development processes.
- Develops test solutions.
- Provides expertise in testing across the QA organization.
- Develops and implements new practices and testing standards.
- Contributes to project design.
Key Responsibilities
- Design, develop, and execute test strategies, test plans, and test cases for Salesforce Service Cloud applications
- Perform functional, regression, integration, and end-to-end testing
- Validate Service Cloud features including:
- Case Management
- Omni-Channel routing
- Knowledge Base
- Service Console
- Entitlements and SLAs
- Collaborate with developers, business analysts, and stakeholders to understand requirements and ensure test coverage
- Identify, log, track, and manage defects using tools like Jira or Azure DevOps
- Develop and maintain test automation scripts using tools such as Selenium, Provar, or Copado
- Execute API testing and integration validation (REST/SOAP)
- Ensure data integrity through Salesforce data validation and migration testing
- Participate in Agile ceremonies (Sprint Planning, Daily Standups, Retrospectives)
- Provide test metrics, reports, and quality insights to leadership
Qualifications:
- Bachelor's Degree or International equivalent
- Bachelor's Degree or International equivalent in Computer Science, Information Systems, Mathematics, Statistics or related field - Preferred
- Experience with both web and client/server based testing
Employee Type:
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
