- Location
- SG - Singapore (SGCGI)
- Type
- Full-time
- Department
- Customer Service
- Source
- Workday
Description
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Responsibilities:
Keep the pulse of customer satisfaction
Respond to customer’s inquiries in a timely manner. Take the lead as a first PIC for customers
Work with internal/external customers to create an exceptional customer service experience
Manage account/customer expectations
Work with internal and external customers for Corrective and Preventative Actions
Help craft and create KPI customer specific reporting and scorecards
Build and maintain rapport with customers to fulfill their requirements
Process Stock In/Out in SAP
Work with internal customers on process improvements
Help craft account SOPs and Work Instructions
Assist in distribution and operations as needed
Ensure daily customer services and operations of both Air/Sea Import & Export requirements are met and executed in a timely manner.
Requirements:
Minimum GCE ‘O’/'N' Level qualification
2 years’ experience in handling Air and Sea operations with a focus on Customer Service
Meticulous and accurate with a positive attitude and able to multi-task
Good team player who can work independently with minimum supervision
Customer oriented with excellent interpersonal and communications skills
Proficient in both written and spoken English
Willing to work offsite in customer's site in Jurong.
Employee Type:
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
