- Location
- KPJ BATU PAHAT SPECIALIST HOSPITAL, Malaysia
- Type
- Full-time
- Department
- Healthcare
- Experience
- 1+ years
- Source
- Workday
Description
1) SUMMARY OF DUTIES
To ensure smooth running and workflow in the Customer Services on a daily basis.
2) JOB DESCRIPTION
To ensure that all flyers and brochures are well displayed at the Customer Services.
Top up of flyers and reprinting is to be done if the flyers has been depleted.
To ensure that all enquiries or complaints received from the customer is followed through.
To ensure that correct information is given to customers at all times.
To greet callers courteously and take down messages accurately.
To ensure that the office area is clean and neat at all times.
To type memos and letters as per instruction given.
To ensure that adequate paper is topped up at the Photostat machine, printer and fax machine.
To manage the reading area e.g. arrangement of books, newspapers, magazines.
To assist in keying in of MCSI on a daily basis.
Conformance to ISO 9001:2008, ISO 14001, OHSAS 18001, ISO 22000:2005, 5S and / or Hospital Accreditation requirements.
Prompt and effective action in taking corrective measures in cases of ISO 9001:2008, ISO 14001, OHSAS 18001, ISO 22000:2005, 5S and / or Hospital Accreditation non-conformance.
Achievement of satisfactory department performance on the external and internal audits.
Responsible and accountable to achieve the needs of the patient’s and family’s rights at all times.
To ensure compliance at all points of engagement at all times.
To adhere to Standard People Practice (SPP) at all times.
This may be required at times outside of working hours and externally.
To handle all calls by practicing SPP (standard people practice).
Handling of public announcement by using hospital PA system when required.
Ensure customers satisfaction and patient safety.
3) JOB REQUIREMENT
SPM Grade 3 with proficiency in Bahasa Malaysia and spoken English.
Minimum 1 year of experience.
Able to handle stress well and have a cheerful disposition.
To be alert and efficient in carrying duties as per instruction given.
Creative and organized when performing job.
Hardworking and good team player.
Conditions:
This Job Description of Customer Service Assistant is subject to periodic review and maybe changed at any time in consultation with the employee.
Performs any other job related duties not specified in this job description when assigned by superiors.
