Desktop Support Specialist 3

Meet the team:

As a Desktop Support Level 3 professional, you'll be joining a collaborative team of technology experts dedicated to delivering exceptional IT support and service across the organization. Our team is the backbone of the end-user experience, ensuring employees have the tools, technology, and support they need to succeed every day.

What Makes Our Team Different?

Technical Excellence

Our team handles everything from advanced troubleshooting and system administration to endpoint management, infrastructure support, and technology deployments. We thrive on solving complex technical challenges and continuously expanding our expertise.

Collaborative Culture

We believe the best solutions come from working together. Level 3 engineers partner closely with Service Desk, Desktop Support, Infrastructure, Security, and Application teams to resolve issues and improve services across the enterprise.

Continuous Improvement

We're passionate about finding better ways to support our users. Team members are encouraged to identify process improvements, automate repetitive tasks, contribute to knowledge management, and help shape the future of our support environment.

Customer-Focused Mindset

While we enjoy solving technical problems, our ultimate goal is helping people. We take pride in delivering professional, timely, and effective support that enables employees to stay productive and connected

Where you come in:

· You will report to the Regional Distribution Center or RDC.

· The position is Monday-Friday 8am to 5pm.

· There is on-call for our Dobson manufacturing site. The on-call is a 2 week rotation with the team.

· Training will be at our Dobson location for 2 weeks before moving to the RDC.

What makes you successful:

· Your ability to prioritize and manage multiple competing tasks allows you to perform effectively in a fast-paced environment.

· You have experience supporting technology in warehouse and distribution environments, with a strong understanding of shipping and receiving operations and the equipment used to facilitate inventory movement, order fulfillment, and logistics processes.

· You possess advanced knowledge of Windows operating systems, endpoint management, Microsoft 365, Active Directory, Intune, SCCM, networking, and enterprise applications.

· You excel at diagnosing and resolving complex technical issues, identifying root causes, and implementing long-term solutions.

· You communicate technical information clearly and professionally to both technical and non-technical audiences.

· You are confident and professional when enforcing IT policies, security requirements, and support procedures, ensuring employees understand and follow established processes while maintaining a positive customer experience.

· You are knowledgeable and have experience around warehouse environments and tools and equipment.

What you’ll get:

· A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.

· A full and comprehensive benefits program.

· Growth opportunities on a global scale.

· Access to career development through in-house learning programs and/or qualified tuition reimbursement.

· An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

· 5-15%

Experience and Education Requirements:

• Typically requires a minimum of 4-6 years of related experience and High School diploma/certificate or equivalent

Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dexcom’s AAP may be viewed upon request by contacting Talent Acquisition at [email protected].

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dexcom Talent Acquisition at [email protected].

Meritain, an Aetna Company, creates and publishes the Machine-Readable Files on behalf of Dexcom. To link to the Machine-Readable Files, please click on the URL provided: https://health1.meritain.com/app/public/#/one/insurerCode=MERITAIN_I&brandCode=MERITAINOVER/machine-readable-transparency-in-coverage?reportingEntityType=TPA_19874&lock=true

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

Salary:

$28.79 - $43.22