Technical Field Service Manager (Servicechef, Patientövervakning)

As a Technical Implementation Manager, you will be responsible for our installations, operational service deliveries for Hospital Monitoring Systems in Sweden. Another central part of the role is leading a team composed of Technical Implementation Specialists and Field Services Engineers, and ensuring high level of teamwork and engagement levels.

As a part of this you are responsible for:

• Planning and leading the team, ensuring effective installations with high quality.

• Recognize customer needs by managing escalations and ensuring that the delivered performance and services matches the customer needs

• Customer visits and communication around operational issues to assure increasing levels of customer satisfaction connected to installations

• Working with district sales and project management to provide value added projects installations of solution

• Ensure training of new hires and FSE on way of working, tools utilization, assuring change management related to implementation of new tools and customer services processes for the area

• Responsible for service delivery operations compliance performance within the district and for reporting compliance issues to quality & regulatory functions at regional level

To succeed in this role, you should have the following skills and experience:

• Prior experience of technical field service and maintenance, preferably from Med Tech industry

• 2 - 5 years people leadership experience, ideally managing engineers or technicians

• Education in Health Science or Engineering (bachelor/master level) is a must have

• Self-starter and result driven with strong personal ownership

• Team player and experience from cross-functional work with great communication skills

• Fluency in English and Swedish – both verbally and in writing is a must have

The successful candidate will ideally be based in the Stockholm area and will be flexible to travel to customer sites with Sweden as required.

About Philips
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