Custom Product Coordinator- Commercial Flooring

Job Title

Position Overview

The Custom Product Coordinator supports the coordination and execution of custom product requests, including custom colors, patterns, and specifications. This role partners closely with account executives and cross-functional teams to ensure requests are delivered accurately, on time, and aligned to customer expectations. This position is a critical link between sales, product development, and operations, helping bring custom solutions to life. The role may be filled at different levels based on a candidate’s experience and capabilities. This hybrid role is based in Cartersville, GA and 3-5 days a week are required in office.   

Key Responsibilities:

Project & Request Coordination

• Manage custom sample requests from intake through completion

• Translate customer and account manager needs into clear product requirements

• Track multiple requests, timelines, and priorities simultaneously

Cross-Functional Collaboration

• Partner with sales, product development, manufacturing, and logistics teams

• Coordinate sample production, material needs, and specification changes

• Communicate updates, risks, and timelines to stakeholders

Product & Sample Execution

• Initiate and track samples through internal systems

• Review completed samples to ensure alignment with specifications

• Support shipping and delivery of samples to customers or internal partners

Pricing & Product Support

• Assist with custom pricing and product-related requests

• Provide guidance on product options, capabilities, and constraints

• Support account teams in meeting customer expectations and pricing goals

Requirements:

• High school diploma or equivalent

• 1-3 + years of experience in a related role such as:

  • Project coordination

  • Administrative or operational support

  • Customer service or sales support

  • Manufacturing or product support environment

• Proficiency in Microsoft Office (Excel, Word, Outlook)

Highly preferred experiences and skills:    

• Experience in flooring, carpet, textiles, or manufacturing

• Exposure to custom products or sample-based environments

• Experience supporting sales or account management teams

• Familiarity with systems such as CRM or product/project tracking tools (e.g., Salesforce or similar platforms)

• Basic understanding of product specifications (color, material, construction, etc.)

Required Competencies:

• Manage Work

• Communicate Effectively

• Build Customer Satisfaction

• Adapt and Change

• Collaborate

Shaw benefits include: 

• Medical, dental, and vision insurance 

• Life insurance and disability coverage 

• Tuition reimbursement 

• Employee assistance program 

• Health savings account 

• Paid Time Off 

• Parental Leave 

• 401K and Retirement Plans 

• Product discounts for employees 

• Adoption assistance 

• Shaw Family Health Center (Dalton, GA, and Cartersville, GA, locations) 

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