- Location
- Four Seasons Amaala, Saudi Arabia
- Type
- Full-time
- Closing date
- Today
- Source
- Workday
Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
AMAALA is situated along Saudi Arabia’s northwest coast and is home to some of the most diverse natural environments. Marking a new chapter for comprehensive wellness tourism, Four Seasons Resort and Residences AMAALA at Triple Bay will feature 220 keys comprising of rooms and suites, as well as villas with their own private pools, and 26 branded residential villas, all thoughtfully designed to offer breathtaking bay and sea views. The resort will include a luxury spa nestled within its garden of tranquility and inspiration featuring a sculptured waterfall. The Organic Spa Garden will be a focal point and treatment experience set to stimulate the senses, offering extensive therapeutic remedies including halotherapy, cryotherapy, and advanced skin therapies. For fitness enthusiasts, the property will offer a bespoke collaboration with fitness trainer Harley Pasternak to seamlessly merge high-performance training with the limitless potential of Triple Bay’s 300 hectares (741 acres) of untouched hills, wadis, and beaches. The pristine terrain includes trails perfect for canyoning and exploring the rugged cliffs and valleys. Guests and residents can also take part in an array of guided hikes, mountain biking, and equestrian bridle trails, or work on their game at the spectacular 27-hole oceanfront golf course.The Role of the Core Agent
As a Core Agent, you will be responsible for handling guest reservations and supporting the hotel’s revenue and booking operations. You will act as a key point of contact for guests, providing accurate information, efficient booking services, and a professional experience that reflects the brand’s standards. This role requires attention to detail, clear communication, and a strong service mindset.
What You Will Do
- Handle incoming reservation inquiries through phone, email, and system platforms.
- Create, modify, and cancel reservations accurately in the property management system.
- Provide guests with clear information about room types, rates, availability, and hotel services.
- Apply correct rate codes, promotions, and packages according to policy.
- Ensure all guest details and booking information are accurate and properly recorded.
- Coordinate with Front Office, Revenue, and other departments as needed.
- Respond to guest inquiries professionally and within established service standards.
- Support revenue goals through proper booking practices and upselling when applicable.
What You Bring
- Previous experience in Reservations, Call Center, or Front Office is preferred.
- Strong attention to detail and ability to manage multiple bookings accurately.
- Excellent communication and customer service skills.
- Ability to work in a fast‑paced, service‑oriented environment.
- Professional telephone etiquette and problem‑solving skills.
- Strong organizational and time‑management abilities.
- Ability to work flexible shifts, including weekends and holidays.
- Fluency in English is required; Arabic language skills are a must.
What We Offer
Competitive salary in a tax-free environment.
Housing and transportation.
30 days of vacation plus public holidays.
Travel Allowances
Paid home leave tickets.
Complimentary meals and uniform cleaning.
Medical and life insurance.
Employee Assistance Program and worldwide complimentary room nights.
Opportunities for growth and development.
Schedule & Hours
Full-time role.
Localization Requirement
Supporting the Saudi nationalization scheme, we are looking forward to connecting with Saudi nationals who have a passion for guest service and operational excellence.
