Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft Windows Server Administration
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Job Description: Wintel Administrator
Key Responsibilities
1. Install, configure, administer, and troubleshoot Windows Server 2012, 2016, 2019, and 2022 environments.
2. Administer and maintain VMware vSphere/ESXi infrastructure, including host provisioning, virtual machine lifecycle management, resource allocation, HA/DRS, vMotion, snapshots, datastore management, performance optimization, and infrastructure health monitoring.
3. Perform VMware host patching, upgrades, troubleshooting while ensuring high availability and minimal service disruption.
4. Administer Microsoft SCCM (Configuration Manager) for operating system deployment, software distribution, patch management, and endpoint administration.
5. Support and administer Dell PowerFlex infrastructure, including monitoring, lifecycle management, upgrades, troubleshooting, and issue resolution across both compute and storage components of the platform.
6. Perform routine server administration tasks such as monitoring, patching, security hardening, backup validation, health checks, and performance tuning.
7. Troubleshoot and resolve Windows, VMware, PowerFlex, and infrastructure-related incidents while meeting defined SLA targets.
8. Collaborate with infrastructure, storage, networking, and application teams to implement changes, support projects, and maintain platform stability.
9. Create and maintain technical documentation, standard operating procedures (SOPs), and operational runbooks.
Required Skills
10. Strong hands-on experience with Windows Server 2012, 2016, 2019, and 2022 administration.
11. Strong experience administering VMware vSphere/ESXi, including HA, DRS, vMotion, snapshots, host maintenance, patching, upgrades, and troubleshooting.
12. Experience with Microsoft SCCM (Configuration Manager) for endpoint and patch management.
13. Working knowledge of Dell PowerFlex infrastructure, including platform administration, upgrades, monitoring, and troubleshooting.
14. Strong analytical, troubleshooting, and problem-solving skills.
15. Experience working in enterprise production environments following ITIL processes (Incident, Change, and Problem Management).

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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