Head of Clinical Services - Villages

Transform lives, every single day  

Do you want a career that means more? At Anglicare Sydney, we bring the strength, support and strategy to make it happen. 

We are a well-respected not-for-profit that’s been serving society’s most vulnerable for more than 170 years. Each year, we achieve life-changing outcomes for the 40,000+ people who rely on our person-centered support. And now, we’re extending our reach and impact even further. 

We are seeking an experienced and visionary Head of Clinical Services  - Villages to lead the clinical strategy, operational performance and continuous improvement of village-based clinical services across our Retirement Living portfolio. 

This is a rare opportunity to influence the future of integrated care within retirement living, while leading a highly capable team dedicated to achieving outstanding resident outcomes. 

Your Opportunity 

This is a newly created leadership opportunity, offered as a full-time 12-month contract working across our Head Office and village locations with strong potential for permanent conversion. 

As the Head of Clinical Services - Villages, you will be accountable for the leadership, performance and ongoing development of all clinical services delivered across Anglicare Retirement Villages.

Leading a team of Clinical Leads, Allied Health Lead and Senior Clinical Leads, you will ensure clinical services are safe, sustainable, resident-centered and aligned with organisational strategy, clinical governance frameworks and the For Life model. 

Working collaboratively with operational leaders, quality teams, clinicians and external partners, you will drive excellence in clinical practice while enabling innovation and continuous improvement across the service. 

With strategic vision and operational expertise, you will: 

Clinical Leadership & Service Delivery 

• Lead the safe, effective and consistent delivery of village-based nursing and clinical services 

• Ensure residents receive high-quality clinical assessments, care planning, reviews and interventions 

• Drive excellence across clinical practice areas including care planning, medication support, wound care, continence management, infection prevention and clinical escalation 

• Ensure services operate within approved scope, governance requirements and resident consent frameworks 

• Promote evidence-based practice, resident-centred care and service consistency across all villages 

Clinical Governance, Risk & Quality 

• Provide senior oversight of clinical risk, incidents, complaints, safeguarding matters and service delivery concerns 

• Monitor service quality through audits, quality indicators, resident feedback and operational reporting 

• Lead incident investigations, corrective actions and quality improvement initiatives 

• Ensure compliance with aged care legislation, standards, clinical governance requirements and organisational policies 

• Drive a culture of accountability, safety and continuous improvement 

Strategic Planning & Service Development 

• Lead the ongoing evolution of the village clinical services operating model 

• Support implementation of the For Life model and future service innovations 

• Identify opportunities to improve resident outcomes, workforce capability, operational efficiency and service sustainability 

• Contribute expert clinical leadership to business planning, service development and organisational priorities 

• Partner with key stakeholders to shape future models of care within Retirement Living 

People Leadership & Workforce Capability 

• Lead, mentor and develop Clinical Leads, Senior Clinical Leads and village nursing teams 

• Foster a high-performing culture built on learning, accountability and collaboration 

• Ensure workforce capability, competency frameworks and professional development pathways are maintained 

• Provide leadership during periods of change, growth and service transformation 

• Champion Anglicare's Vision, Mission and Values through authentic and values-led leadership 

Resident Experience & Stakeholder Engagement 

• Build strong relationships with residents, families and representatives 

• Partner with Village Managers, Care Service Leaders, General Practitioners, specialists and allied health providers 

• Ensure residents and families remain informed, engaged and involved in care planning decisions 

• Represent Village Clinical Services across governance, quality and strategic forums 

What You'll Bring 

You are an experienced clinical leader with strong operational acumen, exceptional stakeholder engagement skills and a passion for improving the lives of older Australians. 

You will also need: 

• Bachelor of Nursing or equivalent qualification 

• Current AHPRA registration as a Registered Nurse is essential 

• A full driver’s license and own car is essential 

• A master's in nursing or equivalent is good to have 

• Significant leadership experience within aged care, retirement living, community health, home care or a related healthcare setting 

• Extensive experience in aged care legislation, quality standards, clinical governance, quality improvement and risk management 

• Experience driving service transformation, workforce development and continuous improvement initiatives 

• Exceptional communication, relationship-building and influencing skills 

You will thrive in this role if you are: 

• A strategic and visionary healthcare leader 

• Passionate about improving outcomes by balancing operational excellence with compassionate care 

• Confident leading large-scale change and service innovation 

• Committed to building high-performing, values-led clinical teams 

Why Anglicare?      

• We provide meaningful opportunities and choice, both for the individuals and communities we support, and the dedicated people here who make it happen.      

• At Anglicare, you’ll get the security, stability and opportunities that come with a strong, well-established organisation that’s ready for the future. You’ll belong to a community of kind, humble, and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career.      

• On top of that, here are just some of the tangible benefits you will enjoy in a career with us:      

• Pay less tax on your income and increase your take home pay. With salary packaging, up to $15,900 of your income is tax-free.      

• Spend up to $2,650 on accommodation, meals and entertainment and also tax free with salary packaging.      

• Ongoing professional development and leadership training to advance your career      

• Exclusive discounts to over 400 retailers      

• Employee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your family      

Are you ready for a career, that means more?     

• To apply for this role, please click the ‘Apply’ button or submit. All applicants will receive a response.       

• Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander people, and people of all ages, genders, abilities and cultural backgrounds.     

• Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.