Housekeeping Supervisor

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Wayfinder Newport is more than just a boutique hotel — it’s a labor of love created by a collective of local chefs, bartenders, artists, designers, and entrepreneurs who proudly call Newport, Rhode Island home. Driven by a shared vision, we set out to reimagine the classic Newport hotel experience with something vibrant, creative, and deeply rooted in the community.   Our property features 187 thoughtfully designed rooms, including 30 spacious deluxe suites, a full-service restaurant, and 2,600 square feet of versatile event space. At Wayfinder Newport, we’re committed to being the best employer in the area. What makes us different? It starts with our people-first culture, comprehensive benefits — including 401(k) with company match — and rewarding bonus programs. We're seeking individuals who are genuinely passionate about hospitality and guest service. Our core values center on personal growth, a strong sense of community, and supporting each other’s success. Every team member plays a vital role in creating the exceptional, memorable experiences our guests return for. We’re building more than a hotel — we’re building a destination. One that people are excited to visit, not just pass through. Discover what a career with Pyramid Global at Wayfinder Newport can mean for you. Join our team and help us shape the future of hospitality in Newport.

What you will have an opportunity to do:

The cleanliness of our hotel is one of the key reasons guests return and recommend us to others. Our Housekeeping team plays a critical role in delivering an exceptional guest experiences every day.

We are seeking a detail-oriented Housekeeping Supervisor who is passionate about maintaining high standards and creating a welcoming environment for our guests. This role is essential to ensuring guest rooms and public areas meet our quality expectations.

As a Housekeeping Supervisor, you will spend much of your shift inspecting rooms and public spaces, training team members, and supporting daily operations. You will also motivate and guide staff to consistently deliver outstanding results.

If you are looking for a rewarding career where you can make a meaningful impact on both guest experiences and your professional growth, we encourage you to apply with Pyramid Global Hospitality.

Your Role:

• Engage with guests to ensure satisfaction during their stay
• Coordinate daily workflow and assign duties to team members
• Inspect guest rooms and public areas to ensure cleanliness standards are met
• Supervise, train, and support housekeeping staff
• Hold team members accountable for quality and performance standards
• Assist with onboarding and training of new employees
• Support inventory management of linen and supplies
• Assist with performance evaluations
• Collaborate with Front Desk and other departments
• Report maintenance issues promptly
• Ensure proper and safe use of cleaning chemicals
• Fill in as a Room Attendant, House Person, or Public Area Attendant as needed
• Manage staffing needs, including coverage for callouts
• Perform other duties as assigned by management

#IND400

What are we looking for?

Qualifications:

• 1–2 years of experience in a similar housekeeping role  required
• Strong attention to detail and organizational skills
• Excellent communication and interpersonal skills
• Ability to manage time effectively and prioritize tasks
• Ability to stand and walk for extended periods
• Ability to lift up to 25 lbs and maneuver carts up to 100 lbs
• Ability to perform physical tasks, including reaching, bending, and moving equipment
• Basic reading skills for room numbers, dates, and instructions
• Availability to work weekends and holidays

We offer competitive pay, and excellent benefits. EOE/AA

Compensation:

$22.00

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$24.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.