Key Accounts Specialist - Korea Foods

Overview

Overview:

 

Support the growth of the PepsiCo Foods business in Korea (Quaker and Snacks) by driving commercial execution and managing day-to-day operations with key customers.

This role will work closely with the Korea Foods Commercial Lead to execute business plans, manage customer communication, and coordinate internal teams to ensure smooth business operations.

The position requires a hands-on commercial operator who is comfortable managing daily execution details while maintaining strong relationships with customers and internal stakeholders.

Responsibilities

Responsibilities:

 

1. Key Account Management 

Support day-to-day management of major customers including:

• Coupang
• Costco
• Other modern trade / e-commerce partners

Responsibilities include:

• Daily communication with buyers
• Managing product listings and assortment updates
• Supporting promotion planning and execution
• Handling operational requests from customers
• Coordinating product launches with customers
• Monitoring sales performance and identifying opportunities

2. Commercial Operations & Administrative Support

Support the day-to-day business operations:

• Supporting PO, invoice processing and documentation
• Following up with customers regarding payment status and outstanding balances
• Ensuring smooth order-to-cash processes with internal teams and customers
• Managing sample requests and shipments between internal teams, customers, and suppliers
• Coordinating product registration and listing processes with customers
• Assisting with meeting coordination, customer visits, and internal communications 

3. Sales & Commercial Support

• Support execution of commercial plans for the Korea Foods portfolio
• Assist in coordinating new product launches with customers and internal teams
• Support pricing updates and promotional execution
• Track product performance and prepare business updates
• Assist in preparing materials for customer meetings and business reviews

4. Cross-functional Coordination

Work closely with internal teams and responsibilities include:

• Managing new product launch setup and operational processes
• Supporting artwork approval and product launch processes
• Ensuring smooth communication between internal teams and customers

Qualifications

Qualifications:

• 5–8 years’ experience in FMCG, food, retail, or e-commerce
• Experience managing key accounts or buyer communication is a must
• Strong execution and project management capability
• Ability to coordinate across multiple stakeholders
• Strong communication skills in Korean and fluent in English
• Comfortable working in a hands-on and fast-moving environment

Key Competencies:

• Strong ownership and execution mindset
• Excellent stakeholder communication
• Ability to manage multiple priorities in a fast-paced environment
• Comfortable getting hands-on with day-to-day commercial execution and operational details
• Strong organizational and coordination skills
• Flexibility and adaptability to navigate a fast-changing and dynamic business environment