Resident Liaison

This position will work a 2:30pm-11pm shift with weekends required.

Perks & Benefits:

• Competitive pay and a Comprehensive Benefit Package 

• Health Saving Account, Flexible Saving Account, Employee Assistance Program 

• Annual Education Allowance 

• Generous Referral Program 

• Fun and collaborative company culture with lots of team-building events 

• Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel and The Emily Hotel

What Will You Do?

• Manages all resident interactions with the highest level of professionalism and accommodates special requests whenever possible; resolve the needs of the resident by  providing a high-level of customer service and develops creative solutions to solve resident concerns; facilitates all inquiries and concerns in connection with our Elevated Living Experience offered, hours of operations, key team members, in-house experiences, directions, etc. and responds to all requests in an accurate and timely manner making recommendations based on local knowledge.

• Organizes resident personal belongings, messages, and packages which may be either outgoing or incoming in an accurate and timely manner while providing a high-level of customer service.

• Assists the leasing team with the scheduling and organization of property tours.

• Complies with Workplace Rules and Standards of Conduct.

• Interacts harmoniously and professionally with all team members at the designated property.

• Assure all property collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Privy to all activities available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with solution providers in these areas to provide information, ticketing, and reservations for residents and guests.

• Stores and retrieves personal luggage and belongings delivered to the property.

• Utilizes a variety of software programs to accurately input special arrangements and ensures billing is completed accurately and in a timely manner.

• Assists in processing Resident Care request for residents and guest via telephone or in person. 

• Provides basic trouble-shooting technical support for guest suite services such as cable, internet, TV movies, games, and web service.

• Facilitates the point of entry for solution provider deliveries and resident move ins and outs. 

• Manages guest(s) parking space assignment and issues guest(s) parking passes. 

• Oversees the bicycle sharing program.

• Duties listed above are the primary functions expected of this Resident Liaison role.  However, at time you may be asked to perform a different task at hand related to the property.

What You Bring

• High school degree or equivalent

• Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows

• Excellent customer service orientation and excellent interpersonal skills

• Excellent oral and written communication skills