Hiring.Camp

Solution Support Specialist

Brinks

·

3 days ago

Location
Jakarta, Indonesia
Type
Full-time
Department
Customer Service
Source
Workday

Description

Role Summary

The DRS Solution Sales Specialist is responsible for bringing DRS solutions to life in the commercial process. Sitting at the intersection of product and sales, this role partners closely with sales teams and customers to position, tailor, and sell the DRS portfolio. The Specialist brings deep knowledge of the solution set and the ability to translate product features into customer value, serving as a trusted advisor throughout the sales cycle. This role ensures that customer needs are matched with the right solutions and enables global offerings to succeed in local markets. The Specialist supports the sales team during sales process (RFPs, unsolicited proposals, PoCs) for complex or multi-country opportunities.

Key Accountabilities –

Commercial Partnering & Sales Support

Serve as the go-to product expert supporting the sales team during customer engagements
Translate solution capabilities into customer value stories and commercial positioning
Participate in discovery sessions, sales meetings, and product demos
Engage with Product Management, Sales and pricing for complex or non-standard offers

Customer Engagement & Enablement

Understand and qualify customer pain points and objectives to tailor DRS solutions
Support sales to define DRS solution strategy to elaborate the commercial proposition
Support proposal development, including solution design, and configuration and Unique Selling Proposition definition
Engage with customers for PoCs phases and success criterias definition and measurement
Address product-related questions, objections, and requirements during the sales process

Market Insights & Feedback Loop

Capture customer feedback and market insights to inform product development
Identify patterns in customer needs to guide solution enhancement and innovation
Qualify areas for business growth (new markets, new customers, new channels) and DRS solution needs

Collaboration with Product Teams

Partner with Product Team Leaders to align on strategy, capabilities, and roadmap
Ensure consistent solution messaging and pricing aligned with global standards

Sales Enablement & GTM Execution

Support go-to-market execution through content creation and training

Build and maintain solution collateral, playbooks, and reference materials for the field

Skills

Go

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