Operations - Benefits Operations

We will count on you to:

• Take ownership of and manage complex Benefits Operational assignments.

• Analyze and evaluate Benefits data files, identifying issues and discrepancies, and providing effective resolution of errors

• Maintain and enhance operation systems and tools, providing system support and ensuring optimal functionality.

• Generate and present operational reports to management, providing valuable insights and recommendations.

• Perform daily operational assignments and activities, including data analysis, system support, and reporting.

• Provide testing assistance and support for the implementation of new systems and tools, ensuring smooth transitions and minimal disruptions.

• Utilize a variety of technical tools and resources to effectively manage client data and ensure accuracy and integrity.

• Manage client requests and processes, ensuring timely and accurate completion while maintaining a high level of client satisfaction.

• Act as a subject matter expert, providing guidance and support to junior team members, fostering their professional growth and development.

• Manage and lead projects aimed at process improvements, identifying opportunities for streamlining operations and enhancing efficiency.

• Stay updated on industry trends and best practices, proactively identifying opportunities for process improvements and operational efficiencies.

What you need to have:  

• A Bachehelor Degree in relevant field

• Ensure the delivery of effective benefits services to clients and stakeholders.

• Responsible for analyzing benefits file transmissions, troubleshooting and resolving complex errors, maintaining benefits tools and databases, and providing support in fulfilling service deliverables to clients.

• Leverage their extensive experience and expertise to independently manage and execute assignments, while also providing guidance and mentorship to junior team members.

Why join our team:                                                                                                     

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.