- Location
- Cricklewood, London
- Workplace
- Onsite
- Type
- Full-time
- Department
- Operations
- Seniority
- Senior
- Source
- Lever
Description
About Us
At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to vehicle ownership. But we aren't just about vehicle ownership. We're also fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.
You'll be excited to work in this role if...
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You love solving problems and helping customers, taking ownership of issues and finding fair, effective solutions.
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You thrive in a fast-paced, collaborative environment, working across teams to keep customers and vehicles moving.
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You’re looking to grow and make an impact, with opportunities to mentor others, shape the InLife function and progress into leadership.
About the role
The Senior Customer Experience Coordinator is the face of Splend for our existing customers throughout the lifetime of their subscription, and is a key member of the most senior member of Splend's UK InLife team.
Based in our Cricklewood hub, the role supports drivers through the harder parts of their journey - including accidents, warranty issues, breakdowns and contract terminations - with the goal of resolving issues early and retaining the customer’s trust. Success in this role directly drives retention, customer satisfaction, and operational efficiency across the UK fleet.
Skills
Compliance