Senior Software Engineer - ITSM Service Now Team

Number of Positions in Requisition

2

Job Details

The Senior Software Engineer is responsible for designing, developing, and delivering high-quality, scalable, and secure software solutions. This role provides technical leadership within engineering teams, ensures best practices in software development, and collaborates with stakeholders to translate requirements into effective solutions. The Senior Software Engineer stays current with technology trends and applies best practices to drive continuous improvement and innovation.

Job Description

Summary
The Senior Software Engineer is responsible for designing, developing, and delivering high-quality, scalable, and secure software solutions. This role provides technical leadership within engineering teams, ensures best practices in software development, and collaborates with stakeholders to translate requirements into effective solutions. The Senior Software Engineer stays current with technology trends and applies best practices to drive continuous improvement and innovation.

Job Duties

• Design secure, scalable systems; review code; maintain documentation ensuring adherence to best practices.
• Resolve complex issues; optimize performance and reliability; drive root cause analysis and continuous improvement.
• Build cloud solutions; support CI/CD, automation, containerization; collaborate on infrastructure provisioning and monitoring.
• Apply security best practices; mitigate risks; ensure compliance with standards and regulations.
• Partner with stakeholders to deliver solutions; manage vendor integrations and technical evaluations.
• Mentor engineers; share expertise; foster collaboration, innovation, and continuous learning culture.

Minimum Qualifications

• Bachelor’s Degree in Computer Science, Engineering, or related field or
• High School Diploma/GED and 7 years preferred work experience.
• 5 years in software development, including experience with distributed systems and cloud platforms. 
• Proficiency in programming languages and API development (Java, C#, Python, JavaScript/TypeScript; REST/gRPC) with strong understanding of architectural patterns and system design.
• Experience with cloud platforms (AWS, Azure, GCP), Infrastructure as Code (Terraform, CloudFormation), and container orchestration (Docker, Kubernetes).
• Expertise in databases (SQL and NoSQL) and related data management practices.
• Knowledge of security principles, authentication, authorization, and compliance best practices.
• Hands-on experience with DevOps tools and practices, including CI/CD pipelines, automated testing, monitoring, and logging (ELK Stack, Prometheus, Splunk).
• Strong collaboration, communication, analytical problem-solving skills, and ability to mentor and support engineering teams.

Preferred Qualifications

• Master’s Degree in Computer Science, Engineering, or related field
• 7 years with a track record of solving complex technical challenges and mentoring engineers.

Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University

Primary Location Address

1100 Virginia Drive, Fort Washington, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.    

Jefferson is committed to providing equal educa­tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. 

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

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