Eligibility Supervisor

ELIGIBILITY SUPERVISOR

Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.

OPEN TO THE PUBLIC
This recruitment will establish an open eligible list that will be used to fill current and future Eligibility Supervisor positions. The eligible list established may also be used to fill positions in similar and/or lower classifications throughout the County of Orange.

DEADLINE TO APPLY
This recruitment will be open for a minimum of five (5) business days and will close on WEDNESDAY, SEPTEMBER 09, 2026, at 11:59 P.M. (PST).

SOCIAL SERVICES AGENCY

The County of Orange, Social Services Agency is composed of four business divisions: Assistance Programs; Children and Family Services; Family Self-Sufficiency & Adult Services and Administrative Services; and over 4,300 dedicated employees, providing human services to an average of one in three Orange County residents. Our mission is to deliver quality services that are accessible and responsive to the community, encourage personal responsibility, strengthen individuals, preserve families, and protect vulnerable adults and children.

Click here to learn more about the Social Services Agency.

Click here to view a video about the Social Services Agency.

Click here to learn more about the County of Orange.

THE OPPORTUNITY

Eligibility Supervisors (ES) are responsible for planning, organizing, and supervising the work of staff who determine initial and/or continuing eligibility for one or more benefit assistance programs which include but are not limited to: Medi-Cal, CalFresh (formerly Food Stamps), CalWORKs, Foster Care, and /or General Relief. The ES also performs specialized job functions such as Computer Support Liaison, Eligibility Systems Liaison,  and other duties as assigned.

Responsibilities and duties for this position include, but are not limited to, the following:

• Plan, assign and supervise the work of Eligibility Technicians responsible for making eligibility determinations and issuing appropriate Federal/State/County benefits.
• Monitor and evaluate the work performance of subordinate staff, prepare performance evaluations; identify and assist in resolving performance deficiencies; and recommend disciplinary action, when appropriate.
• Prepare accurate reports, statistics, records and correspondence; participate in studies or research projects as assigned.
• Assist staff in identifying client problems, which require mandated social services or referral to other resources.
• Research and resolve client complaints and/or case inconsistencies.

CORE COMPETENCIES 
The ideal candidate will demonstrate the following core competencies:

Technical Knowledge | Technical Experience

• Possess thorough knowledge of Social Services programs
• Read, understand, interpret and apply Federal/State/County policies and procedures
• Prepare accurate reports, statistics, records and correspondence
• Analyze and research assigned projects
• Proficient in MS Office Suite, including Word, Excel, and Outlook

Supervision | Leadership Skills

• Has working knowledge of principles and techniques of effective supervision
• Brings accountability to team of staff
• Motivates and creates supportive working environment
• Delegates and manages staff workload
• Sets performance standards, evaluates staff work performance, and provides timely feedback Guides and directs staff to enhance team participation and work development
• Maintains confidentiality of all information and documentation
• Works with major systems such as MEDS, OnBase, and Workload Management System.

Conflict Resolution

• Manages and resolves disagreements to minimize negative impact within the team
• Possesses ability to handle conflict to improve team’s productivity

Critical Thinking

• Operates effectively in a demanding environment 
• Adapts to changes according to the evolving needs of the populations served and in accordance with Federal, State and County policy and operations 
• Defines problems, analyzes data, and recommends alternatives for problem resolution 

Oral | Written Communication

• Composes clear, concise, and comprehensive reports and other written documents
• Motivates and engages staff through effective communication
• Demonstrates effective oral and written communication in working with individuals, families, groups, organizations, communities, and colleagues 
• Listens effectively and presents ideas and complex materials clearly, concisely, and logically 
• Encourages open and productive communication
• Composes performance evaluations to accurately capture employee’s performance for his/her evaluation period
• Prepares and delivers oral presentations and written communications regarding program/policy updates, operations, productivity, performance, and special initiatives to staff, management, and stakeholders
• Demonstrates effective public speaking and presentation skills by communicating information clearly and confidently to groups of varying sizes

Teamwork | Collaboration

• Establishes and maintains good working relationships with peers, colleagues, supervisors, managers, other County agencies, vendors, community partners and the public 
• Interacts professionally, respectfully, and responsibly with clients and families, County employees, partner agencies, and the community 
• Effectively employs cultural diversity competence when communicating with internal and external customers 

MINIMUM QUALIFICATIONS
Please click here for details on the Eligibility Supervisor classification, including the physical, mental, environmental and working conditions.

RECRUITMENT PROCESS
Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step and notified of all further procedures applicable to their status in the competition.

Application Screening (Refer/Non-Refer)
Applications and supplemental responses will be screened for minimum qualifications that are most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step.

In-Person Assessment (Refer/Non-Refer)
Applicants who meet qualifications will be invited to participate in one or more job related assessments. Applicants will be notified of their test date and access code, if applicable. Only the most qualified candidates will advance to the next step in the recruitment process or will be placed on the eligible list.

Application Appraisal Panel | AAP (Weighted 100%)
An Application Appraisal Panel (AAP) of job knowledge experts will thoroughly screen and evaluate the application, and supplemental questionnaire for job knowledge, competencies, and related experience described above. Only the most qualified candidates will advance to the next step in the recruitment process or will be placed on the eligible list.

Eligible List
Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.

Based on the County's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures.

Veterans Employment Preference
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.

REASONABLE ACCOMMODATION 

The County of Orange is committed to providing reasonable accommodations to qualified individuals with disabilities. Individuals who require a reasonable accommodation during the application or selection process should notify the recruiter listed on the job posting as soon as possible. Documentation supporting the accommodation request may be required.

EMAIL NOTIFICATION  
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.    

NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com.     

FREQUENTLY ASKED QUESTIONS
Click here for additional Frequently Asked Questions. 

For specific information pertaining to this recruitment, contact Crystal Sifuentes at [email protected]  or 714-541-7893.