Service Technician

Job Description:

Job Title: Service Technician

Pay Range: $24.06 - 26.74 hourly rate, and incentive bonus plan

Would you like to be a vital part of a dynamic team that is committed to providing the highest quality mobility equipment and products, wheelchair vans and services? Work Monday through Friday days at an hourly rate? We also offer Health care, dental, vision, paid time off, and 401K matching.

Join our organization and be a part of a team that makes a tremendous impact by helping the physically challenged elevate their quality of life.

IF THESE WORDS RESONATE WITH YOU: Problem Solver. Mechanically-savvy. Strong Work Ethic. Mission-driven. Client-Centric. Then please read on.

To be successful in our Service Technician role, you will be a high-performing problem solver who has a genuine interest in providing world-class customer service in a fast- paced environment.

Keep Reading IF:

YOU EXCEL WITH ELECTRICAL AND MECHANICAL DIAGNOSIS. You enjoy the challenge of learning and mastering products and the intricate mechanics of mobility services. You learn new things quickly. You understand that not everything is black and white and not everything links together. If you don’t know the solution to a problem, you use critical thinking to figure it out.

YOU ARE EMPATHETIC AND COMPASSIONATE. You take pride in creating an engaging customer experience. You take a non-judgmental approach to the service you provide. You are an excellent listener, and your #1 goal is to communicate with customers in laymen’s terms to explain services or products. Customers can count on you to be a resource for all products and services.

LEARNING & GROWING ARE YOUR PASSIONS. Continuous improvement is one of your core values. You love to be mentored and to learn about new processes, procedures, products, and services so that you can be the best you can be and provide the best service possible to customers.

YOU ARE SAFETY AND DETAIL-ORIENTED. Safety is of supreme importance for you and you take ownership of a variety of responsibilities with competing deadlines. Quality, details and follow through matter to you. You have a proven track record of providing quality service. You stay focused and no details fall through the cracks on your watch.

ESSENTIAL JOB FUNCTIONS MAY INCLUDE:

Within the first 30 days:

• Learns all product and services so by 30 days he/she can act as a valuable resource for all clients
• Trains on how to accurately and efficiently diagnose conversion vehicle service or repair-related issues based on customer’s description of the problem
• Documents repairs performed on each vehicle from diagnosis to service

Within the first 60 days and ongoing:

• Shows good mechanical knowledge and determines best course of action to repair or resolve the problem and meet customer’s needs
• Maintains a comprehensive conversion-vehicle knowledge base and stay current with frequent changes and advancements to better service the vehicles
• Constant willingness to complete the jobs and works well with clients

Within the first 90 days and ongoing:

• Continues establishing, developing and maintaining strong relationships with prospective and current clients
• Fully understands how the store works and thoroughly supports everything expected in the role
• Completes jobs within time frames and willing to help team

Within the first 6 months and ongoing:

• Executes basic installation of platform lifts and docking station for power chair Q-Lock within set time frames
• Completes paperwork proficiently and correctly
• Able to instruct, explain and teach clients use of the equipment
• Takes on any necessary ad hoc technician projects assigned by Service Manager or General Manager

Education, Skills & Experience:

• High School diploma/GED is preferred
• A valid driver’s license is required
• Basic automotive experience or certificate of completion in basic automotive technology, or similar certification preferred
• ASE certification is a plus
• Automotive electrical experience a plus

BraunAbility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.