Case Processor

Continent Upon Contract Award

The Freedom of Information Act (FOIA) and Privacy Act Case Processor reviews and prepares complex Track 2 United States Citizenship and Immigration Services (USCIS) records for Government approval and release. The processor validates the request and requester entitlement, reviews pre-scanned records, applies redactions and exemptions, prepares case documentation and final action letters, and corrects returned work. The Government retains final adjudicative authority.

Essential Duties and Responsibilities

• Process assigned Track 2 cases in the FOIA Immigration Records SysTem (FIRST) in "First In, First Out" (FIFO) order in accordance with the USCIS FOIA/Privacy Act Processing Guide, Standard Operating Procedures (SOPs), and current Government direction.
• Verify requester and subject names, addresses, identifiers, request type, supporting documents, consent, discussion notes, and applicable correspondence.
• Confirm the scanned record corresponds to the request, correct subject, and correct A-number and determine whether the request is governed by FOIA, the Privacy Act, or both.
• Review responsive electronic records averaging approximately 260 pages and not exceeding 500 pages per assigned case.
• Identify responsive material; apply accurate, appropriately limited redactions and the correct exemptions; and identify documents requiring referral or special processing.
• Protect Personally Identifiable Information (PII), investigative and law-enforcement information, National Security Information, and other sensitive or protected content.
• Create complete case notes and prepare accurate final action letters, including exemption explanations and page counts, for Government review and signature.
• Submit completed work for internal quality control and Government approval and respond promptly to reviewer feedback.
• Correct and resubmit rejected cases within two business days of rejection.
• Meet assigned production goals while maintaining quality at or above the 95 percent Acceptable Quality Level (AQL).
• Complete required security, privacy, systems, equipment, policy, and procedural training and immediately report suspected security or privacy incidents.

Minimum Qualifications

• Associate degree or at least two years of college, legal-support, records management, administrative adjudication, claims, benefits, compliance, or comparable experience; relevant federal case processing experience may substitute.
• At least two years of experience reviewing records, applying detailed rules, handling sensitive information, or completing high-volume casework with documented quality standards.
• Ability to interpret written policies, distinguish responsive from nonresponsive material, apply redaction instructions, and prepare accurate correspondence.
• Demonstrated attention to detail, reading comprehension, judgment, productivity, reliability, and ability to work independently.
• Proficiency with electronic records, case-management tools, and Microsoft Office applications.

Preferred Qualifications

• FOIA, Privacy Act, USCIS, Department of Homeland Security (DHS), immigration-records, A-File, or FIRST experience.
• Prior legal document review, paralegal, records disclosure, law enforcement records, or federal benefits processing experience.
• Experience using electronic redaction tools and meeting individual productivity and quality targets.

Performance Expectations

• Average planning standard of approximately 90 minutes per case, adjusted for authorized training, system availability, complexity, and quality requirements.
• Individual and team quality at or above the 95 percent AQL.
• Accurate case documentation, exemption application, final action letters, and page counts.
• Timely correction and resubmission of rejected work.

Common Conditions of Employment

• Must be a United States citizen.
• Must successfully complete USCIS suitability and Entry on Duty requirements and maintain required access throughout employment.
• Must sign required criminal-history, nondisclosure, privacy, and acceptable-use acknowledgments and complete all required training.
• Must safeguard sensitive, personally identifiable, law-enforcement, procurement-sensitive, and Government information and use only authorized equipment and systems.
• Must be able to read, write, speak, and understand English and work during approved hours that support National Records Center operations.
• Must comply with SoftDev, DHS, and USCIS conduct, security, privacy, records, equipment, and accessibility requirements.