Spa Reservations

Description

At Appellation Lodi, Wine & Roses Resort and Spa, we believe in creating extraordinary guest experiences rooted in relaxation, elegance, and genuine care. Our award-winning spa is more than a place of rest. It’s a space where wellness and hospitality come together to rejuvenate the body, mind, and soul.

As a Spa Reservations team member, you’ll be the welcoming voice behind our spa, assisting guests with appointments, answering questions, coordinating group reservations, and helping each guest find the services that best fit their needs. You’ll work closely with Spa Management, Concierge, and our service providers to make sure every reservation is thoughtfully planned and ready for arrival. This is a part-time position that requires flexible availability including weekends and holidays. 

Job Responsibilities include but not limited to:

• Be the friendly and professional first point of contact for incoming spa calls, emails, and guest inquiries.
• Schedule, modify, confirm, and cancel spa appointments while ensuring services, providers, rooms, and times are accurately coordinated.
• Coordinate group spa reservations from the initial inquiry through final confirmation.
• Share information about our spa services, packages, amenities, promotions, pricing, and policies.
• Help guests discover services and enhancements that complement their spa experience.
• Maintain accurate guest and reservation information in Maestro and follow up on booking details or discrepancies.
• Review reservations and waitlists and help maximize available appointment times.
• Conduct confirmation calls prior to appointments and provide guests with important arrival information and spa policies.
• Communicate guest requests, schedule changes, and special details with the Spa team, Concierge, and providers.
• Assist guests at the spa reception area with check-ins, check-outs, questions, and retail purchases when needed.
• Support the spa team with additional guest-service and operational tasks, including assisting with locker room and facility upkeep.
• Help coordinate group hospitality in hotel day rooms, including food and beverage orders.
• Stay knowledgeable about spa services, products, hours, and policies.

Compensation & Benefits:

• Pay: $19.50 per hour
• 401(k) Matching
• Aflac Supplemental
• Team Member Discount

GROW WITH US

Rooted from the elegant merger of the culinary and hospitality worlds, Appellation is much more than a typical hotel company. Inspired by its name, this new hotel brand brings together the best of local elements in a new way: a hotel collection powered by people, connected by food, and defined by place - All designed to celebrate its destinations’ culture, community, and craftsmanship. 

Developed by visionary co-founders Charlie Palmer, one of America’s best-known, award-winning chefs and pioneer in the American hotel-restaurant model, and Christopher Hunsberger, a 30-year veteran of Four Seasons Hotels and Resorts and its former president of North Americas. 

Appellation Lodi – Wine & Roses Resort and Spa offers the perfect setting for romantic getaways, special occasions, business events, and more. As San Joaquin’s leader in hospitality and culinary excellence, we provide a strong team atmosphere and career growth opportunities in various fields, including hotel industry, culinary arts, event planning, spa & wellness, administration, and management.

Our resort is located in Lodi, California, a hidden gem in the heart of Northern California’s wine country that offers an exceptional quality of life with a welcoming small-town feel. Home to award-winning wineries, a charming downtown, and a close-knit community, Lodi is known for its beautiful weather, abundant outdoor recreation, and relaxed pace of life. The cost of living is significantly more affordable than many major metropolitan areas, at approximately 41% lower than San Francisco, 28% lower than Los Angeles, and 21% lower than Napa. With convenient access to Sacramento, the Bay Area, and Lake Tahoe, Lodi is an ideal destination for professionals and families seeking career growth alongside a balanced, fulfilling lifestyle.

Visit https://www.appellationhotels.com/hotels/california-lodi/ to learn more about our resort.

Requirements

• At least 1 year customer service experience specifically scheduling appointments
• At least 2 years of high call volume experience in hospitality industry setting preferably a spa
• Possess professional telephone etiquette for purposes of booking appointments and handling guest requests
• Ability to communicate and describe in an articulate manner the spa offerings and their benefits.
• Be able to make sound decisions by anticipating guest needs
• Ability to handle multiple tasks simultaneously; phones, bookings and requests, checkouts, etc., while maintaining the highest level of customer service
• Possess general accounting skills as required for cash and credit transactions and daily closeout paperwork
• Maintain an understanding and knowledge of the spa industry.
• Must be able to type/write in a proficient manner to ensure a quality and timely product.
• Computer literate and complete all transactions and requests accurately
• Efficiently utilize computer equipment and fax machine to complete all transactions and requests.
• Ability to focus attention on details.
• Ability to prioritize, organize and follow up on tasks
• Must maintain confidentiality of guest information
• Be able to handle guests’ complaints in a courteous and professional manner and stay calm under pressure