Workplace Services Manager

Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people’s success — today and tomorrow.  

While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment — investing the time and resources to understand our clients’ immediate needs, identify market opportunities and meet long-term objectives. At Texas Capital, we do more than build business success. We build long-lasting relationships. 

Texas Capital provides a variety of benefits to colleagues, including health insurance coverage, wellness program, fertility and family building aids, life and disability insurance, retirement savings plans with a generous 401K match, paid leave programs, paid holidays, and paid time off (PTO). 

Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital was recently named Best Regional Bank in 2024 by Bankrate and was named to The Dallas Morning News’ Dallas-Fort Worth metroplex Top Workplaces 2023 and GoBankingRate’s 2023 list of Best Regional Banks. For more information about joining our team, please visit us at www.texascapitalbank.com. 

This position will provide operational leadership and execution support for workplace services and facilities operations across Texas Capital's corporate office and financial center portfolio. This role is responsible for translating strategic workplace services initiatives into operational reality, managing day-to-day facilities operations, coordinating cross-location projects, and ensuring excellence in service delivery and employee experience. The role collaborates closely with the VP, Strategic Workplace Services & Experience and Facility Managers across locations to support strategic initiatives and operational excellence.

KEY RESPONSIBILITIES

Operational Execution & Project Coordination

• Execute workplace services initiatives and strategic projects across the portfolio
• Coordinate cross-location projects and ensure consistent implementation of workplace services programs
• Manage project timelines, deliverables, and stakeholder communication
• Develop and maintain project documentation and implementation plans
• Monitor project progress and identify/resolve obstacles to timely delivery

Facilities Operations Management

• Oversee day-to-day facilities operations including mailroom, supplies, copier/printing, building services, and employee amenities
• Support the implementation of work order systems, tracking, and prioritization processes
• Manage facilities operations scheduling and resource allocation
• Ensure compliance with facilities operations procedures and quality standards across locations
• Maintain records and documentation for facilities operations activities

Vendor Management & Support

• Provide operational support for vendor management and contractor oversight
• Coordinate vendor activities, schedules, and deliverables
• Monitor vendor performance against service level agreements (SLAs) and quality standards
• Escalate vendor performance issues and support resolution processes
• Serve as primary operational contact for key vendors and service providers
• Support vendor selection, onboarding, and off-boarding processes

Employee & Workplace Experience

• Execute employee experience initiatives and programs across locations
• Identify opportunities to enhance workplace experience and employee satisfaction
• Support implementation of workplace solutions and initiatives
• Gather employee feedback and communicate insights to Corporate Real Estate team leadership
• Ensure workplace services delivery meets or exceeds employee expectations

Cost Management & Process Improvement

• Support cost optimization initiatives and identify efficiency opportunities
• Track and report on facilities operations expenses and spend patterns
• Implement process improvements to enhance efficiency and reduce costs
• Support the development and maintenance of operational budgets
• Analyze operational data and recommend improvements to Corporate Real Estate team leadership

Collaboration & Support

• Provide operational support to the VP, Strategic Workplace Services & Experience on strategic initiatives
• Collaborate with Facility Managers at each location on operational needs and coordination
• Support Workplace Services Coordinators with operational guidance and resource allocation
• Communicate operational updates and insights to leadership and stakeholders
• Serve as liaison between strategic leadership and operational teams

Process Development & Documentation

• Develop and maintain operational processes and procedures for facilities and workplace services
• Create and update operational documentation, playbooks, and reference materials
• Implement standardized processes across locations to drive consistency
• Support continuous process improvement and optimization efforts
• Train team members and provide process guidance

CORE COMPETENCIES AND REQUIREMENTS

Required

• 5+ years of facilities management, operations, or related professional experience
• Demonstrated project management and coordination skills
• Experience managing vendor relationships and contractor oversight
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Proficiency with facility management systems and software (or willingness to learn)
• Problem-solving orientation and ability to work through complex issues
• Detail-oriented and quality-focused approach to work
• Ability to work collaboratively across teams and locations

Preferred

• Experience managing multi-location operations or portfolio-wide initiatives
• Background in workplace services, employee experience, or corporate real estate
• Knowledge of workplace trends, best practices, and operational solutions
• Experience with cost optimization and process improvement methodologies
• Familiarity with facilities management software or systems
• Understanding of workplace safety, compliance, and governance requirements
• Experience supporting strategic initiatives from operational perspective

Knowledge & Skills

• Facilities operations and workplace services best practices
• Project management and coordination methodologies
• Vendor relationship and contract management
• Budget management and financial acumen
• Data analysis and reporting
• Employee experience and workplace culture
• Cross-functional collaboration and stakeholder management
• Process improvement and continuous optimization

Work Environment Requirements

• Flexibility to travel between Texas Capital locations as needed
• Willingness to be on-call or provide support during facilities emergencies or critical situations