Wholesale Operations Support Administrator (Customer Service)

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

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“I feel really lucky to be surrounded by such a great team. I’m not only grateful that they’ve helped me achieve my goals, but also that I can give them a place where they can achieve theirs.”

- MICHAEL KORS -

We have an exciting opportunity for a Wholesale Operations Support Administrator (Customer Service)

What You’ll Do:

• Communicate with Wholesale Operations Support Team, Account Executives/Agents and Accountancy and the customer;
• Evaluate customer claims and communicate the results back to the customer;
• Issue credit notes and other financial documents independently;
• Enter return authorizations, communicate return requirements to the customer and organize return shipments with Logistics and in coordination with the Wholesale Operations Support Representative;
• Enter, manage and release orders, reorders and swaps in coordination with the Wholesale Operations Support Representative;
• Data entry and update of Customer Master data in coordination with the Wholesale Operations Support Representative;
• Develop and maintain good partnership with customer’s contacts;
• Act promptly to notify and solve issues;
• Become confident with the company system database and IT tools;
• Support Wholesale Operations Support Team, Account Executives/Agents and Accountancy with regular and accurate data to keep control of customers;
• Improve knowledge of the IT systems to increase quality of reports on shipments, claims and orders

You’ll Need to Have:

• College Degree;
• Computer Literate with good skills in Excel and other IT systems;
• Knowledge of the English Language (verbal and written); German, Spanish, Italian or French is a plus
• Knowledge of the basic principles of Supply Chain, Sales and Finance of Fashion/Luxury organizations is a plus.

We’d Love to See:

• Collaboration
• Communication
• Drive results
• Entrepreneurial
• Functional skills

MK Perks:

Our purpose is to make all employees and customers #FeelGreat with Michael Kors. When you join our business, we want you to feel like a valued member of the team from Day 1. To make your journey enriching with us, we offer –

• Cross-brand Discount
• Exclusive Employee Sales
• Paid Parental Leave
• Generous Holiday Schedule and Vacation Days
• Summer Fridays
• Internal mobility across Capri Brands (Michael Kors, Jimmy Choo)
• Hybrid working (3 days a week in the office)
• Thrive Wellness Program
• LifeWorks Employee Assistance Program
• #FeelGreat program that include the following pillars: Connected Communities/Inspired Innovation/ Responsible Future/Meaningful Experiences
• 25 days plus 4 MK days holidays
• Pension Contribution
• Transport reimbursement
• Health Insurance and Protection Income offered

To know more about working at Michael Kors, click here!

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The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [email protected].

In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate.

Compensation Range: 

0,00 - 0,00 EUR