Care Coordinator

R10099215 Care Coordinator (Open)

Location:

Calgary, AB - 8 St NE (RHS-HO) - Support functions

At Air Liquide Home Healthcare Canada, we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancing and digitizing our tools, products, and systems, to forging meaningful relationships with our patients.

Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine.

Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?

How will you CONTRIBUTE and GROW?

Respiratory Homecare Solutions (RHS Canada) is an accredited, Canadian health care company that delivers premium health care services to treat sleep apnea and oxygen patients. RHS offers patient education, sleep apnea testing, CPAP treatment, long-term support and home oxygen therapy. We strive to exceed expectations and support our patients to change their lives for the better.

Respiratory Homecare Solutions is currently recruiting a highly energetic and motivated Care Coordinator in Calgary, AB. The Care Coordinator provides customer support by answering incoming calls and placing outbound calls pertaining to Sleep Apnea treatments, Oxygen and other respiratory services. As necessary, contacting referral sources and customers to obtain further information to update and complete the electronic patient file.

This role is primarily responsible for providing client support over the phone, scheduling and confirming appointments with confidence and communicating with internal and external clients with a focus on exceeding expectations. This position is also responsible for data entry and scheduling appointments with confidence and accuracy.

Responsibilities:

• Uploading referrals into our internal system

• Building EMR records and patient databases

• Data coordination and maintenance of patient databases

• Conducting billing in TIMs

• Coordinating and booking appointments for patients

• Respond to all caller related inquiries with efficiency and appropriate urgency

• Answer phone calls, provide test results, schedule and confirm appointments for the clinic

• Handling patient interactions with a positive Service For Life attitude and high degree of professionalism to ensure constant lines of communication are maintained

• Ensure accuracy and attention to detail in all interactions and documentation

• Promote our ‘culture of excellence’

• Complete tasks efficiently, thoughtfully and accurately with minimal supervision

• Demonstrate ability in conflict resolution, problem solving and time-management

• Other duties as required

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Are you a MATCH?

• High School Diploma - background or experience in Customer Service/Medical Office.

• Google Docs, Sheets, Gmail applications and Microsoft applications Keyboarding Skills (+45 wpm).

• Strong experience with data management.

• Marketing and Sales skills are an asset.

• Bilingual is an asset.

Here is why you should join

• Competitive salary, plus bonus and vacation.

• Competitive benefit flex package & pension plan.

• Standard working hours for better work/life balance.

• Tuition reimbursement & career development programs.

Additional Information

Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted. 

Disclaimer: Please note that the job titles listed on this job posting may differ from those used in our internal job descriptions/position titles. While the titles may vary, the roles and responsibilities remain consistent.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.