Software Operations Engineer

## Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

## Role Purpose

Operations and support as 3rd line to the customer IT system.

## Role Profile

• Timely response and support in resolution of customer escalated cases.
• Identifying root cause and handling incidents at the problem management level.
• Participation in the deployment and support of IT systems and applications.
• Update current software systems, patching and making improvement suggestions.
• Create well designed, testable, efficient code/tools for monitoring, alarming and support of IT systems and applications.
• Assist in preparation for production deployment of software components’ release.

## Competencies and Qualifications

• Deliver under pressure.
• Flexibility to work under stress.
• Strong time management skills.
• Excellent interpersonal skills.
• Documentation skills.
• Proficiency in English (both spoken and written) a must.

Must have technical/ professional qualifications:

1.Bachelor’s degree Computer Science / Engineering or related field.

2.Good Linux system administration knowledge.

3.Basic understanding with network protocols and components.

4.Basic understanding of basic database administration.

5.Basic understanding of Docker, Kubernetes and containerized applications.

6.Good Knowledge of Automation and scripting.

7.Basic understanding of Monitoring tools (Prometheus, Grafana and ELK).

8.Basic understanding of DevOPs concepts.

9.Basic understanding of virtualization and virtualization software.

10.Basic knowledge about AWS, OpenShift and cloud solutions.

## Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

## Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.