Emergency Dispatcher II - LATERAL TRANSFERS ONLY

Stanislaus County is accepting lateral transfer applications from current Emergency Dispatcher II's. 

Please click here for more details on Stanislaus County’s Lateral Transfer Hiring Incentives

Stanislaus County Personnel Policy defines lateral transfers as persons with permanent or probationary status employed in another public agency and originally hired in that agency through a competitive process in the same or comparable classification requiring similar minimum qualifications. Additionally, the candidate must be currently employed with another governmental organization at the time of the conditional offer of employment.

The ideal candidate can remain composed and focused during high-risk or rapidly changing incidents, recognize and prioritize critical information, and communicate clearly with callers, responders, and partner agencies. Candidates should be able to apply their previous dispatch experience while remaining receptive to training, feedback, and learning new procedures, technology, geography, and agency-specific practices.

Applicants should value teamwork, professionalism, accountability, and continuous learning, and be prepared to work a flexible schedule.  Above all, the ideal candidate embodies Stanislaus Regional 911's values of Empowerment, Leadership, Equality, Veracity, Advocacy, Tolerance, and Empathy, while demonstrating a strong commitment to serving our responders, partner agencies, and community.

TENTATIVE RECRUITMENT SCHEDULE
Application Deadline: Continuous until filled, applications will be screened weekly.
Oral Examination: Will be scheduled on continuous basis until position is filled.

To learn more about Stanislaus Regional 911, https://www.stan911.com/.

THE POSITION
The position is for lateral transfers only.  The Emergency Dispatcher II is a journey level position within the dispatcher series.  A candidate for this position must be able to competently perform the duties associated with dispatching for another Law Enforcement or Fire Agency. This position is expected to be fully trained and to possess the skills, knowledge and abilities necessary in the operations of the 9-1-1 emergency telephone system and the computer dispatching system. Emergency Dispatch provides twenty-four hours a day, seven days a week public safety emergency dispatch service, and is the focal point for the 911 telephone system.   Shifts are day, evening and nights, rotating every four months.  The 12-hour work schedule consists of working a three-day work period followed by a three-day regular day off period. This position is subject to shift, weekend, overtime, mandate, and on-call assignments. Performs related duties as assigned.

Any combination of training and experience, which would provide the required knowledge and abilities, mentioned above, in example is dispatch an experienced in the computer aided public safety dispatch center. 

Questions?  We're Here to Help!
If you are interested in learning more about this opportunity, the recruitment process, or need assistance with your application, please contact the Administrative Office of SR911 at (209) 552-3900.

• Receive complaints and requests for assistance at the 9-1-1 Emergency Communications Dispatch Center;
• Procure accurate and timely information needed to classify and dispatch user agencies;
• Classify complaint types and enter data into the computer aided dispatch system;
• Determine appropriate response and course of action in accordance with established policy, procedures and codes;
• Dispatch user agency mobile unit by phone, fixed, or mobile radio communications equipment;
• Relay calls and information to other appropriate agencies in or out of the Stanislaus County 9-1-1 system; 
• Act as a trainer at an assigned position; 
• Monitor radio channel(s); and
• Receive and Coordinate requests and responses for member agencies.

• The techniques, procedures and methods used in the operation of a public safety communications center;
• A minimum of three radio disciplines used by Stanislaus County Regional 911;
• The use and proper care of radio, telephone and other job-related equipment;
• Federal Communications Commission rules and regulations pertinent to public safety operations;
• The location of major streets, highways, rivers, public places and geographical landmarks within Stanislaus County; and
• The general functions of the Sheriff's Department, city police, fire departments and other public safety agencies.

• Quickly and accurately follow written and oral instructions;
• Learn rules and regulations quickly and interpret them correctly;
• Reason clearly, analyzing situations rapidly and accurately in order to quickly adopt an effective course of action;
• Dispatch public safety equipment in a coordinated manner;
• Speak clearly and concisely using proper English;
• Hear and distinguish between several voices at the same time while acquiring and retaining the information;
• Spell correctly using proper English;
• Function efficiently and calmly under pressure;
• Type accurately at a minimum speed of 35 (net) words per minute;
• Rapidly and accurately operate complex computerized equipment;
• Read and understand maps;
• Monitor two CRT screens simultaneously; and
• Properly use a headset.

• Graduation from high school or possession of the high school level General Education Development (GED) Certificate; AND
• Any combination of training and experience, which would provide the required knowledge and abilities, mentioned above. An example is dispatching experience in a computer-aided public safety dispatch center; AND
• All offers of employment will be contingent upon individuals passing an extensive background investigation required by the Department of Justice because of computer access to confidential criminal information.

• Possess a POST Basic or APCO Basic Telecommunicator Certification.

APPLICATION PROCEDURES/FINAL FILING DATE
Applications cannot be submitted later than 5:00 p.m. on the final filing date. Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications.

Resumes will not be accepted in lieu of a completed application. 

Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications.

EXAMINATION PROCESS
Most County recruitments consist of the steps detailed below and are governed by Merit Principles. The examination process ensures that all applicants are given the same opportunity to gain employment within Stanislaus County.

• Application Review and Screening. Applications are carefully screened based on information provided. Those who submit incomplete applications that lack relevant qualifications or do not submit all required documents will not be invited to move on.
• Oral Examination. Applicants are invited to a panel interview in which they will be evaluated by County subject matter experts.
• Eligible Lists. Candidates who pass the examination will be placed on an eligible list for that classification.  Eligible lists are effective for six months but may be extended up to eighteen months.

CLASSIFICATION INFORMATION
Unless otherwise provided, this position is part of the Classified Service of the County and is assigned to the Emergency Dispatch (SREDA) bargaining unit for labor relations purposes.   Individuals who are in a full-time classification position are required to serve a twelve-month probationary period, which may be extended an additional six months, for a total of eighteen months. 

The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at http://www.stancounty.com/riskmgmt/ under the "Disability" tab.

Lateral candidates are highly encouraged to contact StanCERA regarding the specifics on retirement tiers and plans as it may affect current contributions. Contact can be made by calling (209) 525-6393 or at the website http://www.stancera.org/ 

RECRUITMENT ACCOMMODATIONS
Arrangements may be made to accommodate disabilities and religious convictions. Applicants requiring testing accommodations are required to complete and submit the Testing Accommodations Request Form prior to the test administration date. Special arrangements for religious convictions should be included in the "Additional Information" section of the application form.

GENERAL QUALIFICATIONS

APPLICATION AND/OR EXAMINIATION APPEAL RIGHTS
Application and/or examination results may be appealed by applicants presenting facts alleging irregularity, fraud and/or error in application screening or in exam scoring. Appeals must be in writing and submitted to the Chief Executive Officer within seven (7) days after the examination results are emailed.

DISCLAIMER
Stanislaus County reserves the right to revise the examination plan described in this flyer to better meet the needs of County service. The provisions of this bulletin do not constitute an express or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The information contained in the bulletin is information which sets forth a general summary of benefits for this respective position. This information is not legally binding. The benefits and other information regarding this position may be found in the Stanislaus County Code, the Stanislaus County Personnel Policies manual, or in the applicable Memorandum of Understanding(s), and such information prevails over information contained in this flyer. Questions regarding this bulletin may be directed to the Stanislaus County Chief Executive Office/Human Relations.