Founding Solutions Engineer

Location

United States (Remote)

Remote role with occasional travel to Austin, TX approximately 2–4 times per year for team on-sites.

Compensation

$140,000 – $170,000 Base + Competitive Equity

Visa

US Work Authorization Required
No visa sponsorship available.

Company Stage

Series A – Growth-Stage AI / B2B SaaS Company

Industry

Artificial Intelligence, B2B SaaS, Accounts Receivable Automation, ERP Software, Financial Operations, Enterprise Software, Data Integrations

About the Company

Our client is building an AI-native accounts receivable automation platform helping B2B distributors, wholesalers, and manufacturers modernize financial operations.

The platform integrates directly with customers' existing ERP systems and automates complex accounts receivable workflows, reducing manual processes and improving operational efficiency.

The company recently raised a $10M Series A and is operating as a lean, high-growth organization with approximately 100 customers and strong customer retention.

As a Founding Solutions Engineer, you'll own end-to-end customer implementations and ERP integrations while serving as the technical bridge between customers and the internal engineering team.

This is an opportunity for an early-career technical professional who wants significant autonomy, customer ownership, and hands-on exposure to complex enterprise integrations while helping build the company's implementation function from the ground up.

What You'll Do

• Own end-to-end customer implementations from kickoff through production go-live
• Serve as the primary technical point of contact throughout customer implementations
• Lead ERP integration projects that typically run approximately 60 days from kickoff to launch
• Work directly with customers to understand their technical environments and integration requirements
• Evaluate customer ERP systems and identify integration requirements and potential technical blockers
• Build and maintain integrations between customer ERP systems and the company's platform
• Work with legacy ERP systems such as Infor, Epicor, and similar enterprise platforms
• Work with REST and SOAP APIs to connect customer systems
• Work with SFTP, EDI, flat files, CSV files, and other data exchange mechanisms
• Perform data mapping between customer systems and internal platform schemas
• Use Postman to test APIs, troubleshoot integrations, and validate data flows
• Read and interpret API documentation and independently investigate integration issues
• Diagnose integration problems where API responses may indicate success but the expected business action does not occur
• Triage and resolve customer integration support issues
• Work with webhooks, ETL processes, and data synchronization workflows
• Translate customer technical requirements into clear specifications for the integrations engineering team
• Act as the technical liaison between customers and internal engineering teams
• Coordinate implementation timelines, technical dependencies, and stakeholder communication
• Identify data integrity and data hygiene issues during customer onboarding
• Work with customers to resolve data quality and mapping discrepancies
• Evaluate technical tradeoffs between different methods for syncing large volumes of customer data
• Build repeatable implementation processes and technical playbooks
• Create documentation for recurring integration workflows and troubleshooting procedures
• Improve the company's implementation methodology as the customer base scales
• Help establish best practices for customer onboarding and technical delivery
• Take ownership of customer issues from investigation through resolution
• Communicate technical risks, blockers, and project status clearly to customers and internal stakeholders
• Work closely with engineering to escalate and resolve complex technical issues
• Balance customer needs with scalable technical solutions
• Operate with high autonomy in a fast-moving startup environment
• Contribute to improving internal tooling, processes, and implementation infrastructure
• Help build the foundation for a scalable Solutions Engineering organization

Ideal Candidate Background

Experience Requirements

• 2–4 years of experience in Solutions Engineering, Technical Implementation, Integration Engineering, Technical Consulting, or similar roles
• Experience owning customer-facing technical implementations from kickoff through go-live
• Experience serving as a primary technical point of contact for customers
• Experience working with enterprise software integrations
• Experience working with ERP systems or legacy enterprise applications
• Experience with APIs, SFTP, data mapping, ETL, or similar integration technologies
• Experience troubleshooting customer-facing technical issues
• Strong project management and stakeholder coordination experience
• Experience working closely with engineering teams
• Experience translating customer requirements into technical specifications
• Experience operating in fast-moving or startup environments preferred
• Strong ownership mentality and willingness to take responsibility for implementation outcomes
• Ability to operate independently with limited structure
• Strong technical problem-solving skills
• Strong written and verbal communication skills
• High attention to detail around data quality and system behavior

Technical Requirements

• Hands-on experience with REST APIs
• Hands-on experience with SOAP APIs
• Experience working with SFTP
• Experience working with flat files and CSV data
• Experience with data mapping and transformation
• Experience troubleshooting system integrations
• Experience using Postman or similar API testing tools
• Ability to read and interpret API documentation
• Ability to independently investigate integration failures
• Experience with ERP integrations
• Familiarity with systems such as Infor, Epicor, or similar legacy ERP platforms
• Understanding of webhooks and event-driven integrations
• Understanding of ETL and data synchronization workflows
• Familiarity with EDI preferred
• Ability to work with large volumes of customer data
• Strong understanding of data integrity and data hygiene
• Ability to identify discrepancies between source and destination systems
• Ability to evaluate integration architecture tradeoffs
• Technical fluency sufficient to communicate effectively with software engineers
• Ability to translate business requirements into technical integration specifications
• Ability to troubleshoot production integration issues
• Strong understanding of enterprise software integration patterns

Education

• Bachelor's degree in Computer Science, Engineering, Mathematics, or related technical field preferred
• Strong technical education preferred
• Equivalent practical technical implementation or engineering experience accepted

Soft Skills

• Excellent written and verbal communication skills
• Strong customer-facing communication ability
• Exceptional ownership and accountability
• Strong project management skills
• High attention to detail
• Strong organizational skills
• Ability to manage multiple implementation priorities
• Strong troubleshooting and problem-solving instincts
• Comfortable communicating with both technical and non-technical stakeholders
• Ability to explain complex technical concepts clearly
• Strong sense of urgency
• Highly proactive working style
• Comfortable operating independently
• Comfortable taking ownership without extensive structure
• Strong collaboration with engineering teams
• Ability to manage difficult customer situations professionally
• Strong stakeholder management ability
• Comfortable giving and receiving feedback
• Low-ego and highly collaborative working style
• Strong learning ability
• Comfortable working with ambiguous or poorly documented systems
• Strong interest in solving real-world technical problems
• Excited by high-ownership startup environments
• Willingness to travel to Austin approximately 2–4 times per year

Compensation & Benefits

• Base Salary: $140,000 – $170,000
• Competitive equity package
• Opportunity to join a rapidly growing Series A AI company
• Founding-level ownership over customer implementations
• Opportunity to build implementation processes and playbooks from the ground up
• High autonomy and direct impact on customer success
• Exposure to complex ERP and enterprise integrations
• Opportunity to work closely with engineering and company leadership
• Remote-first working environment
• Limited travel requirements
• Opportunity to develop deep expertise in enterprise integrations and technical customer delivery
• Strong opportunity for career growth as the company scales

Why Join

This is an opportunity to join a rapidly growing AI-native B2B software company that is modernizing complex financial operations for distributors, wholesalers, and manufacturers.

You'll operate at the intersection of technical implementation, enterprise integrations, and customer success while owning projects from kickoff through production deployment.

You'll work directly with customers, engineers, and company leadership while helping establish the processes and technical playbooks that will support the company's next stage of growth.

If you enjoy solving complex integration problems, working directly with customers, navigating legacy enterprise systems, and operating with high ownership in an early-stage company, this role offers exceptional technical and career scope.