Front Line Manager - Lifestyle Property Claims

Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.  

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most. 

The opportunity
 

As the Lifestyle Property Claims Leader you will manage a team of specialty adjusters who are experts in the handling of Lifestyle recreational claims. You will be a champion of the Lifestyle Claims Value Proposition, including policies, strategies and procedures within your area of responsibility.

In this role, you must have a strong understanding of Specialty business and marketplace with a deep passion for Lifestyle recreational products, which include cottages, watercraft and travel trailers.
 

We are seeking an individual with the same energy and passion that our Lifestyle customers have for these products when they buy and insure them.

What you'll do
 

People Manager:

• Identify, assess and retain the best possible talent to strengthen our business

• Understand and know our people, support training and develop their capability in the role and work with them to support career aspirations while managing performance

• Have honest, constructive conversations with our people, set clear direction and goals giving frequent, honest, clear and constructive feedback to improve their performance and achieve the business goals.

• Lead effectively and positively through implementation of change

• Ensure technical development of claims file handlers 

Operational & Performance Effectiveness:

• Create an environment dedicated to exceptional customer outcomes and champion improvement to service

• Make decisions using data; observe the environment to identify performance blockers/barriers. Use the data, insight and expertise of the frontline to determine how we improve our overall performance, results and the customer’s journey.

• Participate in the Quality assurance program for your team. Identify and ensure training is addressed in a timely and effective manner.

• Fully understand and mitigate internal and external claims risks you are accountable for managing, meet our compliance obligations and measure how our team meet those requirements

• Take full responsibility for the results of our team, how they contribute to the overall company’s performance and understand the consequence and impact of key decisions you make 

Business & Financial Acumen:

• Clearly articulate and effectively communicate the link between our purpose, our strategy, our commitment and our culture

• Expert understanding of the claims experience while understanding the technical strategic direction for the claims file

• Clear understanding of financial elements of our claims function to ensure we remain financially strong and deliver year on year improvement in our business performance

• Identify and report on any suspicions of fraud or financial irregularities in line with existing Aviva procedures 

What you’ll bring

• Have completed or are working towards completion of the Insurance Institute Program (CIP / FCIP) 

• 2 + years previous leadership experience

• 5 + years of working in Claims / insurance industry experience with a strong knowledge of Property claims

• Excellent verbal and written communication skills

• Demonstrate a passion for Lifestyle claims

It is considered an asset

• University Degree or College Diploma

• Prior leadership experience

• Have prior experience with recreational claims

What you’ll get

• The salary band for this position ranges from $95,000 to $115,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity. 

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities. 

• Hybrid flexible work model.

• Outstanding career development opportunities.

• We’ll support your professional development education. 

• Competitive vacation package with the option to purchase 5 extra days off per year. 

• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.  

• Corporate wellness programs to support our employees’ physical and mental health.  

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged. 

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