Student Accounts Coordinator

This position offers a variety of student-focused assistance in a supportive, cooperative, and fast-paced setting.  The successful candidate will possess a high level of attention to detail, excellent organizational skills, and the ability to effectively and courteously communicate with a broad range of customers.  This role supports the day-to-day operations of the Bursar’s office and student accounts functions.

• Coordinate a variety of special programs supported by UNA such as MOU’s, partnerships, and initiatives including associated eligibility determinations, awarding, and reporting;
• Responsible for oversight and collections of delinquent accounts receivable accounts; 
• Responsible for TouchNet Marketplace including building of store fronts, adding merchandise for various departments, reporting, and training departmental/office/campus users as necessary;
• Respond by phone, email, or in person to inquiries from students, parents, administrators, faculty, or staff regarding student account detail within FERPA regulations; 
• Advise customers concerning financial aid status, payments, deadlines, and existing balances; 
• Process receipts, including cash, checks, and credit card payments for both student accounts and office/departmental accounts; 
• Serve as a departmental representative at ROAR as a counselor to parents and students;
• Perform all other duties as assigned.

ADDITIONAL DUTIES:
To be determined.

• High school diploma/equivalent is required; 
• Bachelor’s degree OR a minimum of three years of directly-related experience is required;
• Higher education work experience is preferred;
• Collections experience, preferred;
• Experience in a financial institution or clerical accounting experience, preferred; 
• Prior cash handling experience, including balancing and reconciling, preferred.

LICENSES, CERTIFICATIONS, OR REGISTRATIONS: 
NoneApplicants must upload a resume at the time of application as well as provide contact information for at least three professional references.  For questions, please email [email protected] or call 256.765.4291 and select option #2.  Selecting an option other than #2 will result in a delayed response.