- Location
- London, United Kingdom
- Type
- Full-time
- Department
- Customer Service
- Seniority
- Entry
- Experience
- 3+ years
- Source
- Workday
Description
Position Description
This position is responsible for providing operational support to the Sales team. The position holder must have / acquire through training, knowledge of global equity settlements and the related regulatory environment and have good communication skills. The roles described below are rotated between Trade support and settlement.
Key Areas of Responsibilities
- Input of client sub account allocations to OMS (Order Management System).
- Completion of ‘end of day’ activities
- Support GDR conversions
- Working with Sales Traders to ensure that average price / other information needed by the client is accurately retrieved and reported.
- Reconciliation of client confirmations (where applicable)
- Retrieval, collation and distribution of client static data to the relevant offices
- Providing operational support in respect of placements including completion of blotter / retrieval of signed letters from clients for onward transmission to Head Office
- Resolving any ad hoc requests from clients / internal sources
- Creation and monitoring of trades for any residual EMF trades
- Reconciliation of confirmations (where applicable for aforementioned trades)
- Reconciliations of stock positions between In house system and agent statements, adhoc resolution,where appropriate.
- Reconciliations of Cash positions between In house system and agent statements, adhoc resolution,where appropriate.
- Dissemination of NAV and management fee information.
- Support Ad Hoc booking of global client EMEA trades
Settlement Duties
- Liason with both Setclear settlement teams, regional offices and client base to resolve settlement issues(pre-matching/ pending settlements and fails)
- Updating relevant settlement related information in the appropriate system
- Resolution of outstanding ‘interest’ claims /fails fees with European client base
General
- Knowledge of, and adherence to the Company’s Environmental Management Systems and policies
Requirements
- Bachelor’s degree holder
- Minimum 3 years of prior experience within financial services
- Strong efficiency, numeracy, and attention to detail
- Good interpersonal skills and ability to collaborate with stakeholders
- Familiarity with computer systems and MS Office applications
- Basic understanding of the commercial and regulatory environment
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