Manager, Operations Communication

The Manager, Operations Communications is the primary link between the Venue Support Center and Topgolf venues, ensuring venue leadership receives timely, accurate, and actionable information to execute the business with excellence. This role owns operational communications strategy and execution, supports operations programs, rollouts, and special initiatives, and serves as a trusted cross-functional partner across the organization.

The ideal candidate has a strong operational foundation, understands venue execution realities, and can translate complex initiatives into clear communication that drives consistent execution across all venues.

Key Responsibilities

Communications Strategy & Content

• Own the strategy, development, and continuous improvement of venue-facing operational communications, documentation, process guides, and FAQs, maintaining consistent messaging across all channels.

Program & Initiative Support

• Support operations programs, rollouts, and special initiatives, ensuring venues have the tools, information, and timelines needed for successful launches.

Cross-Functional Partnership & Issue Resolution

• Build strong cross-functional relationships (Technology, Operations, Finance, Marketing, F&B, Memberships, Events, Leadership Development/Culture, and other VSC teams), acting as the operational liaison to venue leadership and applying critical thinking and troubleshooting to resolve issues before they impact venues.
• Serve as a primary resource for venue leadership, coordinating with subject matter experts and continuously improving communication effectiveness.

Calendar & Meeting Coordination

• Own and maintain the Operations Master Calendar, coordinating timelines and identifying conflicts or risks across promotions, programming, technology releases, and company initiatives.
• Lead planning, coordination, and follow-up for recurring Venue Leadership calls, including agendas, materials, and action items.

Process, Systems & AI

• Leverage AI and emerging technologies to streamline communication workflows and improve documentation quality.

Operational Acumen

Thinks like an operator while communicating like a business leader.

• Brings deep operational knowledge of the Topgolf business and venue environment.
• Translates complex initiatives into clear communication that drives consistent execution across all venues.

Critical Thinking & Troubleshooting

Applies cross-functional awareness to resolve issues before they impact venues.

• Applies critical thinking and troubleshooting to resolve issues before they reach venue leadership.
• Coordinates with subject matter experts to continuously improve communication effectiveness.

Stakeholder Partnership

Builds exceptional relationships and trust across all levels of the organization.

• Builds strong cross-functional relationships across Technology, Operations, Finance, Marketing, F&B, Memberships, Events, and other VSC teams.
• Serves as the trusted operational liaison to venue leadership.

Continuous Improvement & Innovation

Brings a proactive, solutions-oriented mindset to communication and documentation.

• Leverages AI and emerging technologies to streamline communication workflows and improve documentation quality.
• Owns the continuous improvement of venue-facing documentation, process guides, and FAQs.

Execution Excellence

Keeps venue leaders informed and cross-functional initiatives on track.

• Owns and maintains the Operations Master Calendar so it stays current and aligned across departments.
• Ensures cross-functional initiatives and operations rollouts launch with clear readiness and minimal gaps.

• Bachelor's degree or equivalent experience
• 5+ years of Topgolf operational leadership experience with strong understanding of venue operations and business rhythms
• Proven success leading within a Topgolf venue environment
• Exceptional written and verbal communication skills, including experience with SOPs, playbooks, and job aids
• Strong project management, organizational, analytical, and problem-solving skills

Preferred Skills

• Working knowledge of Topgolf operational systems: PIE, Topgolf App, Topgolf.com, Hestia
• Working knowledge of Namify, Smartsheets, AWS Reporting, Coupa, and Crunchtime
• Proficiency with Toast, The Huddle, SharePoint, Salesforce, Microsoft Teams, and Office tools
• Experience supporting enterprise-wide operational initiatives, technology rollouts, and marketing/promotional launches
• Experience leveraging AI tools to improve productivity and documentation

Sounds like a fit? We can't wait to meet you!

BENEFITS

Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify. View team member benefits here.

ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
 
EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions.  As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
 
Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
 
Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.
 
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