Shipping Supervisor

Description

The Shipping Supervisor is responsible for overseeing the daily operations of the shipping department to ensure accurate, timely, and cost-effective shipment of finished goods. This role supervises shipping personnel, coordinates logistics activities, maintains inventory accuracy, ensures compliance with safety regulations, and supports customer service objectives. The Shipping Supervisor works closely with production, inventory control, customer service, and transportation providers to meet delivery commitments and operational goals.

Requirements

Duties & Responsibilities:

· Supervise and coordinate daily shipping activities to ensure on-time delivery of customer orders. 

· Plan, organize, and prioritize shipping schedules based on customer requirements and production output. 

· Lead, train, and develop shipping department employees. 

· Monitor employee performance and provide coaching, corrective action, and recognition as needed. 

· Ensure all shipments are prepared accurately, including packaging, labeling, documentation, and carrier requirements. 

· Verify shipping documents including bills of lading, packing slips, export documentation, and freight paperwork. 

· Coordinate shipments with carriers, freight companies, and third-party logistics providers. 

· Track shipments and resolve transportation or delivery issues. 

· Maintain accurate inventory records and support cycle counting activities. 

· Collaborate with warehouse and production teams to ensure product availability and shipment readiness. 

· Ensure compliance with company policies, quality standards, and customer requirements. 

· Monitor departmental productivity and identify opportunities for process improvement. 

· Enforce workplace safety procedures and ensure compliance with OSHA and company safety regulations. 

· Investigate and report shipping discrepancies, damaged goods, and customer complaints. 

· Manage shipping supplies and equipment to ensure uninterrupted operations. 

· Assist with budgeting, freight cost control, and operational efficiency initiatives. 

· Generate and analyze shipping performance reports and key performance indicators (KPIs).

    Skills & Qualifications

· High school diploma or equivalent

· Previous experience in shipping, logistics, or warehouse operations preferred

· Basic computer skills and familiarity with shipping software or ERP systems

· Strong attention to detail and organizational skills

· Ability to manage multiple tasks and meet deadlines

· Good communication skills for coordinating with internal teams and external carriers

Working Conditions:

· Manufacturing and warehouse environment. 

· Exposure to moving equipment, forklifts, and varying temperatures. 

· Occasional overtime, weekends, or extended hours to meet business demands.

Physical Requirements:

· Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force 

· Standing: Remaining upright on the feet, particularly for sustained periods of time.

· Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.

· Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.

· Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.

· Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position. This factor is important if it occurs to a considerable degree and requires substantial use of the upper extremities and back muscles.

· Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.

· Grasping: Applying pressure to an object with the fingers and palm.

· Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching, particularly that of fingertips.

· Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.

· Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound.

· Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.