Customer Contact Center Coordinator III

Customer Contact Center Coordinator  (Onsite)

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Government vertical, our solutions assist government agencies and law enforcement to drive insights from complex data sets, improving operation efficiency, increasing program integrity, discovering, and recovering revenue, and making timely and informed decisions to enhance investigations. You can learn more about LexisNexis Risk at the link below. https://risk.lexisnexis.com/government

About our team: VitalChek, a LexisNexis© Risk Solutions company, is proud to be America’s leading source for ordering express birth certificates and other vital records online quickly, easily and securely. We are a government-authorized service with more than 30 years’ experience partnering with hundreds of vital record agencies across the nation. We pioneered the process of ordering vital records remotely in 1987 and continue to provide the highest level of security and convenient certificate ordering solutions.

About the job: Work on-site at Kansas Vital Records Office researching, processing, fulfilling, and shipping vital records orders.

You’ll be responsible for:

• Fulfilling VitalChek premium service orders within 2 business days
• Fulfilling all other VitalChek orders
• Researching discrepancies
• Contacting customers, answering phones/emails
• Following all compliance and privacy rules
• Reporting issues with processes/systems
• Communicating with on-site management
• Attending and completing all scheduled meetings and trainings
• Managing workload to remain within stated processing time.
• Ordering supplies

Qualifications:

• Strong verbal, written, communication skills.
• Adaptability to process changes
• Ability to multi-task and manage time effectively.
• Proficient in web and PC based applications.
• Ability work independently with minimal supervision.
• High School Diploma or equivalent

U.S. National Base Pay Range: $44,500 - $74,100. Geographic differentials may apply in some locations to better reflect local market rates.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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