Customer Service Representative

Position: Customer Service RepresentativeDepartment: Customer Service Reports To: Director of Customer ExperienceEmployment Type: Full-Time Hourly (Non-Exempt) / On-SiteRole Summary:Branded Bills is a custom headwear and company known for high-quality, made-to-order hats and gear for brands, teams, and individuals. We're looking for a Customer Service Representative to join our team on-site in Tempe, AZ and to be the friendly, knowledgeable voice our customers rely on. In this role, you'll manage inbound calls, chats, assist customers with order needs and handle accurate daily data entry — all while building genuine rapport that uncovers additional product needs. The ideal candidate is a clear communicator, a natural problem-solver, and someone who's genuinely passionate about the brand and takes pride in turning a good customer experience into a great one.Key Responsibilities:Answering customer inquiries and help them with their order needsAnswering live customer inquiries and help them with their order needsAccurately performing data entry of daily duties.Build rapport with customers to help uncover additional product needsBe passionate about the Brand and the products we sellAnswer inbound chats on social media platformsAnswer inbound callsEngaging with customers and getting feedback on their experienceProvide in office feedback to ManagementQualifications:1+ years of Customer Service experienceHigh attention to detail and ability to manage multiple projectsStrong problem-solving and time management skillsExperience taking live calls in a customer service setting Compensation: $18 - $19/hrBenefits: Paid Time Off Health insurance 401k benefitsEmployee discount