Lead Payroll Associate (US Payroll)

Manage the complete End to End payroll cycle, including data collection, validation, processing, and reporting. Ensure compliance with US federal and state payroll regulations, tax laws, and company policies. Handle payroll-related inquiries and resolve discrepancies efficiently. Operates as the subject matter expert and provide functional direction in all areas for issue resolution. Collaborate with US Stake holders to ensure seamless integration of payroll data. Prepare and review payroll reports for audits and management review. Implement process improvements to enhance payroll accuracy and efficiency. Continuously looks for improvements in operational processes and designs and is responsible for implementing those initiatives Train and mentor team members to ensure high performance and professional growth Manage effective internal customer relationships. Assist in the workload management and prioritization of day-to-day duties and projects. May assist Manager in evaluating direct reports and may review the evaluations/development plans of others. Defines standards and reusable approaches within the Services operations. Assist Manager in identifying training needs for new or existing associates. Assist Manager in ensuring coverage for Service Teams in the event of unexpected or planned absences. Provide leadership sign-off of processing and daily activities for all Service Lines. Serves as first point of escalation for all Service Line issues. Responsible for monitoring completion of requirements and accountable for compliance. Provide feedback to US team for recurring service calls, business reviews and project debriefs for assigned customers. Ensure daily workload and commitments have been completed timely and accurately within established guidelines. Actively participate in the resolution of day-to-day issues that arise, including problems with customers, third parties, internal teams and our internal systems as needed. Develop strong relationships with peers and our internal partners. Drive the establishment and refinement of the UKGPro Managed Services methodology and best practices. Served as the subject matter expert in a role for a service provider or corporation. Ability to lead and influence team members and partners without direct reporting authority. Commitment to excellence and high standards Ability to manage priorities and workflow. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. Acute attention to detail Advanced knowledge using the Microsoft Office Suite of software to include Outlook, Word, and Excel, including VLOOKUP, formulas, and data analysis. Ability to understand and follow written and verbal instructions. Ability to collaborate effectively with a diversity of individuals at all organizational levels. Proven track record of customer stabilization and subject matter expertise over multiple customers of varying complexity Leads by example. Analyze financial data. Coordinate multiple tasks simultaneously. Bachelor's (Regular Degree) or equivalent and 8 to 10 years of relevant Payroll Experience Advanced knowledge of US and Canadian payroll laws.