Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.

Day in the Life of a Care Manager

• Connect with patients monthly to address any needs and provide the resources to fulfill those needs.
• Connect and maintain relationships with community partners for patient resources.  
• Work closely with a dedicated team to provide exceptional patient care.
• Participate in community awareness/engagement events to promote Crossroads, our mission, our principles, and our approach to addiction treatment.

Education and Experience requirements:

• At minimum, High School Diploma or GED required.
• Experience in a fast-paced environment, servicing many clients, is preferred.
• Experience in healthcare, addiction medicine, community health, care coordination preferred.
• Experience with building individualized care plans is a plus.
• Knowledge of compliant documentation practices
• Lived Addiction experience is a plus.

​Hours, Schedule, and Travel

Expected hours for this role are about 20 hours per week with few opportunities for overtime. Clinic hours range anywhere from 6:30 AM – 9:00 PM. Business hours do vary based on the location. Travel varies by district, candidates should expect to travel to their primary work location, North Broad Street, and at least one secondary work location, Northeast Philadelphia.

• Monday - 8:00 AM to 4:00 PM Northeast Philadelphia
• Wednesday - 8:00 AM to 3:00 PM North Broad Street
• Thursday - 9:00 AM to 2:00 PM North Broad Street
• Every Other Saturday - 7:00 AM - 1:00 PM North Broad Street 

Position Benefits

• Mileage reimbursement
  • Crossroads matches the current IRS mileage reimbursement rate/mile for any travel to a secondary work location, apart from travel to your primary work location. Travel reimbursement is calculated from your primary work location to the secondary location.
• Community events that promotes belonging and education
  • Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events.
• Grow your network
  • This role involves working with many community partners. The opportunity to foster, grow, develop, and maintain these relationships enhances your ability to be an effective community partner.
• Have a daily impact on many lives
  • Our Care Managers are truly on the front lines. Patients rely on various resources that we have at our disposal because of the community partners we work with. Helping someone find a safe place to sleep, food to eat, finding safe and fair healthcare happens daily in this role.
• Excellent training if you are new to this field
  • Addiction medicine is not typical healthcare, but this field is highly trainable!
• Opportunity to save lives everyday!