Tubing Hill Supervisor- Winter Season

Seasonal

Who We Are:  At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone.  

Perks & Benefits:

• Free season pass to Winter Park and all Alterra Resorts
• Discounted friends & family tickets
• Medical, dental, vision, life, paid parental leave and more for eligible employees
• 401(k) plan with 100% company match - up to 4%
• Mental health resources for all employees
• Food & beverage and retail discounts 
• Onsite employee childcare based on availability
• Discounted equipment rentals, pro-deals, and more

POSITION SUMMARY:

The Tubing Hill Supervisor partners with the Tubing Hill Manager to oversee the safe, efficient, and profitable operation of the Coca-Cola Tubing Hill. In the Manager's absence, the Supervisor assumes full responsibility for daily operations, staffing, and guest experience.

WAGE:  

The base hourly pay range below represents the low and high end of Winter Park Resorts' hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Winter Park Resorts' total compensation package for employees. Other rewards may include many region-specific benefits. 

Hourly Pay Range: $23 - $25 per hour

ESSENTIAL DUTIES:

Operational Leadership

• Supervise the daily operation of the Coca-Cola Tubing Hill and conveyor lift while maintaining the highest standards of safety and guest service.
• Lead daily operational planning, opening procedures, staffing assignments, and closing responsibilities.
• Monitor guest flow, wait times, staffing levels, and operating conditions to maximize efficiency and guest satisfaction.
• Make operational decisions during changing weather, equipment issues, and high volume periods

Safety & Risk Management

• Foster a culture where safety is the highest priority for both guests and employees.
• Ensure compliance with all Winter Park Resort policies, ANSI B77 standards, Colorado Passenger Tramway Safety Board regulations, and the Colorado Ski Safety Act.
• Conduct incident investigations, complete accurate documentation, and communicate with appropriate departments following accidents or injuries.
• Identify hazards and proactively implement corrective actions.
• Administer First Aid and CPR when necessary

Leadership & Employee Development

• Recruit, interview, hire, onboard, and train seasonal employees.
• Provide daily coaching, mentoring, and performance feedback.
• Conduct performance evaluations and maintain employee documentation.
• Address attendance, performance, and behavioral concerns using progressive coaching and disciplinary procedures.
• Build a positive team culture focused on accountability, communication, and guest service.

Guest Experience

• Deliver exceptional guest service by maintaining a welcoming, safe, and engaging environment.
• Professionally resolve guest concerns and complaints while empowering employees to create positive experiences.
• Ensure consistent ticket validation and revenue protection procedures

Administrative Responsibilities

• Assist with scheduling, payroll approval, timecard management, and labor tracking.
• Maintain daily operational logs, incident reports, inspections, and employee records.
• Manage equipment inventories, uniforms, tools, and snow tubes.
• Coordinate maintenance needs with Lift Maintenance and other resort departments.

Operational Support

• Perform all Tubing Crew Member duties as needed during peak business periods.
• Operate the conveyor lift safely and efficiently.
• Assist with snow maintenance, setup, breakdown, and special events.
• Support other Mountain Operations departments when assigned.

Leadership Expectations

• Demonstrate professionalism, integrity, and sound judgment.
• Communicate effectively with guests, employees, and resort leadership.
• Remain calm and make informed decisions during emergencies and high-pressure situations.
• Adapt to changing operational needs and weather conditions.
• Promote Winter Park Resort's culture, values, and commitment to exceptional guest experiences.

This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.

EDUCATION & EXPERIENCE REQUIREMENTS:

Education:

• High School Diploma or GED required

Experience:

• Previous supervisory or management experience in mountain operations, attractions, recreation, or hospitality.
• Experience leading seasonal teams in a fast-paced environment. Strong conflict resolution and guest recovery skills.
• Experience with scheduling and payroll
• Current First Aid/CPR certification or ability to obtain certification.
• Ability to coach, mentor, and motivate diverse teams.

Qualifications and Skills:

• Excellent written and verbal communication skills.

• Working knowledge of conveyor lift and/or snow tubing operations.

• Microsoft Office and basic computer functionality.

• Basic troubleshooting skills to identify problems and safety issues and ability to execute resolutions.

• Valid Colorado Driver’s License and clean motor vehicle record required.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

Mountain Environment:

• The primary physical environment in which this position works is out of doors with a high exposure level to cold, snow, wind, rain, bugs, sun, high altitude, extreme heights, lightning, etc...

• The degree of strenuous activity within the job is considered to be high. Often lifting a weight of 50 pounds throughout the day is common.

• Additional strenuous physical activity may include walking or hiking upon uneven, challenging terrain with heavy tools or equipment.

• Exposure to: Chemicals required for cleaning, de-greasing, and painting Ultra Violet radiation from the sun enhanced through lack of atmospheric filtration at work altitude.  Fumes produced in activities ranging from cleaning to painting to fabrication of metal products. Noise generated by snowmobiles, lift equipment, and tools may require hearing protection to be worn.

• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily - reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

OTHER DUTIES AS ASSIGNED:

This position description is an overview of the scope of responsibilities for the role described above.  With the evolution of Winter Park Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Winter Park Resort to be a positive influence on the transformation of the resort and its associated lines of business.