- Source
- Fountain
Description
About this opportunity
Step into a role where your leadership directly shapes the quality of care older Australians receive at home. As a Care Manager Team Leader, you'll supervise and coach a team of Care Managers, lift practice standards across the client journey, and keep a small caseload of your own so you never lose sight of the work on the ground. You'll be the person the team turns to when a client matter gets complex. and the person who makes sure our care management practice stands up to any audit.
Why join us?
- Full Time Permanent role support our Central Coast and Newcastle office, with flexible working arrangements that make sense splitting your time between the picturesque Daley's Point and scenic Belmont.
- A reduced caseload so you have real time to lead, coach and develop your team
- A rewarding career where you can make a positive difference in the lives of seniors and their families
Key Responsibilities
- Provide day-to-day supervision, coaching and structured mentoring to Care Managers across care planning, documentation, risk monitoring and funding oversight.
- Act as first point of escalation for complex client matters, safeguarding concerns and service risks, ensuring timely resolution and documentation.
- Audit care plans, client reviews, budgets and risk assessments to maintain accuracy, compliance and audit readiness at all times.
- Oversee client onboarding, scheduled and event-based reviews, and care transitions including hospital admissions and discharges.
- Monitor team KPIs, utilisation and funding alignment, providing regular one-to-one supervision and performance development support.
- Manage a reduced personal caseload, modelling best practice in assessment, goal-based care planning and documentation.
About you
- Relevant experience leading or managing a team (essential)
- Extensive working knowledge of Home Care Packages, the Aged Care Quality Standards and Support at Home
- Care Management experience within community or aged care services
- Tertiary qualification in a health-related field (social work, allied health or similar) desirable
- Sound understanding of quality management systems, auditing, risk mitigation and WHS
- Strong analysis and problem-solving skills, with an ethical, person-centred approach
- High-level computer skills, accurate data entry, and proven organisation and time management
Skills
Compliance
