Payment Associate (sponsor dedicated)

Investigator Site Payment Associate /Payment Specialist - hybrid - Croatia

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

As a Investigator Payment Associate at ICON, you will be pivotal in managing and processing investigator payments for clinical trials.

What You Will Do:

Your experience in pricing and investigator payments will be key in delivering high-quality outcomes and mentoring colleagues.

Key responsibilities include:

• Manage and execute site payments in compliance with Clinical Trial Agreements and individual site staff agreements

• Record payment transactions and updates accurately in relevant electronic systems

• Set up new suppliers for newly engaged site staff participating in clinical trials

• Track and monitor payment status regularly, proactively identifying and resolving issues and reporting inaccuracies in reports as required

• Coordinate with Budget & Contract Specialists, Study Start-up Specialists, Trial Managers, and Legal and Finance Teams as required to facilitate the efficient execution of payment processes and resolution of payment related issues

• Communicate with sites and clinical teams regarding payment status and address issues questions or updates

• Act as a subject matter expert (SME) for site payment processes and inquiries

Your Profile:

You will have a strong foundation in pricing and investigator payments, with the experience to work independently and guide others.

Required qualifications and experience:

• Degree in Finance, Accounting, Business Administration, or a related field or experience in clinical trial payments will be an advantage

• Extensive experience in financial management or payment processing, preferably within the clinical research or healthcare sector.

• Proven ability to manage complex payment processes, with strong attention to detail and accuracy in financial transactions.

• Excellent problem-solving skills, with experience in resolving payment issues and discrepancies effectively.

• Strong communication and interpersonal skills, with the ability to collaborate with cross-functional teams and provide exceptional support to stakeholders.

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Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

Are you a current ICON Employee? Please click here to apply