Solutions Engineer

Department: Sales

Employment Type: Full Time

Location: New York, US

Reporting To: Alan Sanie

Compensation: $150,000 - $165,000 / year

Description

A little about you...

• 4+ years' experience supporting Sales, Pre-Sales, Solutions Consulting, or Technical Consulting teams within a SaaS environment. 
• Proven ability to translate complex technical concepts into clear business value for both technical and non-technical audiences. 
• Experience leading discovery conversations to understand customer challenges and design impactful solutions. 
• Experience presenting and demonstrating technical solutions to a broad range of stakeholders, from IT teams and system administrators through to senior business leaders. 
• Hands-on experience supporting cloud-based SaaS platforms, integrations, and enterprise software implementations. 
• Experience working with APIs, custom integrations, data migrations, and technical implementation projects. 
• Exposure to software development practices, including Agile delivery, testing, release management, and deployment methodologies. 
• Experience collaborating with Product, Engineering, Customer Success, and Sales teams to deliver successful customer outcomes.
• Strong understanding of cloud architecture principles, including multi-tenant SaaS environments, scalability, high availability, disaster recovery, and global data residency requirements. 
• Knowledge of AWS and/or Azure cloud technologies, networking concepts, infrastructure design, monitoring, security, and compliance best practices. 
• Understanding of enterprise architecture and how business systems integrate across complex technology ecosystems. 
• Working knowledge of modern web technologies, including JavaScript/TypeScript, HTML, CSS, REST APIs, JSON, webhooks, and SDKs. 
• Understanding of software design principles, application architecture, coding practices, and technical solution design. 
• Knowledge of authentication and identity management technologies, including SAML, SCIM, OAuth 2.0, OpenID Connect (OIDC), and Single Sign-On (SSO). 
• Familiarity with security and compliance requirements, including GDPR, data protection, encryption, access controls, and governance frameworks. 
• Understanding of integration patterns and enterprise platforms, including Microsoft 365, SharePoint, Teams, HRIS/HCM systems, and Business Intelligence solutions. 
• Knowledge of migration strategies, deployment approaches, and CI/CD practices, with an appreciation for enterprise change management processes.
• Naturally curious with a genuine passion for technology, innovation, and continuous learning. 
• Customer-focused with a strong desire to understand business challenges and deliver value-driven solutions. 
• Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences. 
• Strong analytical and problem-solving abilities, balancing technical requirements with commercial objectives. 
• Confident discussing architecture, development, integrations, and security concepts with customers and internal stakeholders. 
• Collaborative and team-oriented, with the ability to build strong relationships across Sales, Product, Engineering, and Customer Success functions. 
• Organised, self-motivated, and comfortable managing multiple priorities in a fast-paced environment. 
• Commercially aware, proactive, and motivated by helping organisations succeed through technology.

About the role...

• Manage the technical setup of demo environments – connecting our platform to 3rd-party integrations via our Marketplace suite of tools 
• Read and parse extensive RFI/RFP documents to understand prospect needs – working closely with the Sales Team to build insights into what the foundational needs of each opportunity are 
• Create and deliver compelling demos of the platform which are tailored to the prospective customer’s frame of context 
• Be a product expert (with lots of help from our extensive training materials) 
• Think on your feet (or, office chair) – when quizzed by prospective customer teams across diverse functions such as IT, HR, Communications, and Leadership 
• Continually learn about, and deliver presentations on, the platform roadmap – with a focus on the benefits of the features we’re developing 
• Analyse the sales lifecycle and suggest refinements – asking questions and devising options for improvement 
• Work closely with team members across the US and UK – sufficient overlap with relevant time zones is important 

Benefits

• 25 Holidays/PTO (with the option to buy and sell additional days)
• 401K contributions after 3 months service
• Company healthcare plans or 3rd party reimbursement
• Voluntary Dental, Vision and Life Cover
• Flexible Saving Account
•  Employee Discount and Reward Program
• Reimbursement for use of personal mobile phone