Client Experience Coordinator / Chiropractic Assistant

Love people, thrive in a busy environment and notice the details others miss?

Are you the kind of person who remembers someone’s name, follows through on what you promise and takes genuine pride in making people feel cared for?

Do you want meaningful work where you can make a visible difference, alongside a team that will support you, challenge you and help you keep growing?

At Life Balance Chiropractic, client experience isn’t an add-on to the care we provide; it’s an essential part of it.

That makes this one of the most important roles in our clinic.

We’re looking for a warm, organised, proactive and coachable Client Experience Coordinator / Chiropractic Assistant to join our growing team in Poole.

You’ll help create the kind of experience where clients feel known, heard, cared for and genuinely delighted. From their first conversation with us through every stage of their journey.

You don’t need previous chiropractic experience. We can teach you our systems, processes and approach.

What’s much harder to teach is character, care, energy, ownership, attention to detail and the desire to keep getting better.

If you love people, take pride in doing things properly and want to be part of a high-performing team with a meaningful mission, we’d love to hear from you.

The Role at a Glance

Location: Life Balance Chiropractic, Poole, Dorset
Employment: Full-Time, Permanent — 35 hours per week
Starting Pay: £24,479 - 25,443.60 per annum

Additional Pay: Discretionary performance-related bonuses and opportunities for pay progression

This role requires a mixture of AM or PM shifts, alongside team training.

A typical core pattern includes:
Wednesday: 10:00am–12:00pm — Team Training
Thursday: 7:30am–12:20pm and 1:40pm–7:45pm
Friday: 7:30am–12:20pm and 1:40pm–7:45pm
Saturday: 7:30am–1:15pm

Flexibility to support and cover teammates during holidays, sickness and other absences is an important part of being on our team.

Where possible, rotas are issued at least three months in advance, giving you greater certainty and the ability to plan ahead.

This Is More Than a Reception Role
You’ll often be the first person someone speaks to when they are looking for help and a familiar, trusted face they rely on throughout their journey with us.

Your role is to create an exceptional client experience at every touchpoint. You’ll respond to and follow up with enquiries quickly, build genuine relationships, book appointments, anticipate needs, follow through on the little things and solve problems before they become frustrations.

You’ll help clients feel known, heard, cared for and genuinely delighted, creating the kind of experience that builds advocacy for the brand through trust, loyalty, reviews and referrals.

This takes warmth, empathy and compassion, as well as confident telephone communication as a trust advisor, organisation, attention to detail and exceptional follow-through.

If you love people, notice the little things and take pride in creating experiences people remember, you’ll feel at home here.

Why Join Life Balance Chiropractic?

We want this to be a place where great people can do meaningful work, become better at what they do and be proud of the team around them.

You’ll receive structured training, regular coaching and feedback, while being trusted with real responsibility and ownership.

You'll also benefit from:

• Meaningful work — help people in your community get back to doing more of what they love.
• Training and development — build skills in communication, client experience, telephone conversion, systems and healthcare.
• A team that cares and performs — work alongside people who support one another while holding high standards and are able to challenge directly.
• Fully supplemented chiropractic care.
• 3x salary life insurance.
• Paid birthday off.
• Team events and socials.
• Career development opportunities as Life Balance grows.
• Discretionary Performance-related bonuses and opportunities for pay progression.

We’re not building a team simply to maintain what already exists. We’re building one that can grow with us.

Why We Exist

At Life Balance Chiropractic, we believe life is meant to be lived fully, with the freedom to move, feel, connect and do more of what you love.

We exist to enrich human connection, restore clarity and confidence, and bring more possibility and joy into people's lives.

Our mission is to accelerate the end of unnecessary human suffering, restore balance and reignite the human spirit — helping sick people get well and well people stay well.

We believe that: When the body works better, life gets easier.

Our vision is to build the UK's most client-centric chiropractic lifestyle brand, setting a new standard for care, client experience, and results, before expanding Life Balance Chiropractic into major cities across the UK and beyond.

A future where more people can get back to and keep doing the things they love.

How We Do It

We deliver corrective, nervous-system-focused chiropractic care with compassion, connection and an exceptional client experience. We care deeply about our clients, our team and the standard of our work. And we never stop looking for ways to improve.

The Kind of Team You'll Join

Our values aren't words on a wall. They influence who we hire, how we behave, the culture and what we expect from one another.
WE CARE
Honesty
We do what we say, own what we do and close the loop. Our words, actions and commitments line up.

Humility
We stay coachable, care personally and challenge directly. We tell hard truths kindly, receive feedback openly and use self-awareness, courage and humility to help ourselves and others grow. Nothing great is built without honest feedback.

WE CONNECT
Vulnerability
We have the courage to show up honestly, ask for help early, have real conversations and turn mistakes into lessons.

Teamwork
We put the team above ego, come prepared and step up when others need us. We aim to be at our best when our best is needed.

WE CREATE
Fun
We notice the good, celebrate wins, bring warmth and humour and create joy in everyday moments.

Courage
We speak up early, face hard things and protect the standard. Results matter, and how we achieve them matters too.

Resourcefulness
We find a way. We identify the real problem, take disciplined action, execute with urgency and leave things better than we found them.

What You'll Own

Your role is to help create an exceptional client journey from the first phone call onwards.

You'll:

• Speak with new enquiries by phone as a trusted advisor, helping the right people take the next step and book and pay for the new client experience.
• Follow up with enquiries who haven't yet booked and build trust
• Welcome clients and create a warm, professional and personal experience.
• Manage appointments, payments, care plans and client records accurately.
• Rebook cancellations, missed appointments and clients who have fallen out of care.
• Build genuine relationships with clients and help them stay engaged with their health goals.
• Handle questions and concerns calmly, professionally and compassionately.
• Keep the front desk, client areas and daily clinic operations organised and running smoothly.
• Follow our systems, SOPs and checklists so important details don't fall through the cracks.
• Close communication loops rather than leaving things for someone else.
• Support events, marketing initiatives and community spinal-health checks.
• Contribute to an energetic, supportive team and help cover teammates when required.

You will receive training in the parts of the role you haven't done before.

What Success Looks Like

Within your first few months, we want you to become someone the team can depend on to:

Create an exceptional experience.
Clients feel genuinely welcomed, remembered and cared for.

Turn conversations into action.
You confidently help appropriate enquiries book pay and take their next step.

Follow through.
Missed appointments, enquiries, messages and promises don't disappear into a black hole.

Protect the details.
Appointments, payments, notes, processes and client information are handled accurately.

Own your role.
You notice problems, communicate early and take responsibility for helping solve them.

Keep growing.
You actively seek feedback, practise your skills and get better rather than becoming defensive when challenged.

That is what great performance looks like here.

Who We're Looking For

Experience matters with people, but attitude and character matter more.

You are likely to thrive here if you are:

Warm and emotionally intelligent: You genuinely enjoy talking with people from all walks of life and can make them feel comfortable quickly.

A strong communicator: You're confident face-to-face and on the phone, and you can listen, ask good questions, and communicate clearly.

Coachable: You actively want feedback and can change your behaviour when something isn't working.

Organised and detail-focused: You notice the small things, use checklists and don't like leaving loose ends.

Proactive and resourceful: You don't wait to be rescued. You think, ask, solve and act.

Dependable: If you say you'll do something, people know it will get done.

Comfortable with goals: You're motivated by knowing what success looks like and improving your performance.

Calm under pressure: A busy phone, several clients arriving and a teammate needing help doesn't make you flustered

Interested in health and wellbeing: Previous experience in customer service, hospitality, reception, healthcare, membership businesses, telephone sales, appointment booking or client support would be useful, but isn't essential for the right person.

You should also be comfortable with computers and learning technology, including Google Workspace, CRM software, and patient-management systems. (we’ll train you!)

This Role Probably Isn't For You If…
You're looking for a quiet desk job where you can simply wait for people to approach you.
This is a high-contact, high-care and high-accountability role.
You will be expected to talk to people, pick up the phone, follow up, learn scripts and communication frameworks, receive coaching, use checklists, hit agreed standards and occasionally step outside your normal responsibilities when the team needs you. If that excites you, keep reading.

How to Apply

We're deliberately asking for a little more than just clicking “Easy Apply.” We want to understand the person behind the CV.

Please:

1. Send us your CV and a short cover letter explaining why this opportunity interests you.
2. Complete our career-history application.
3. Selected applicants will then be invited to an initial online conversation, followed by our final-stage interview process.

If you show up with heart, energy, and a readiness to learn, we’d love to hear from you.
Come and help us create an extraordinary client experience, one person, one conversation and one small detail at a time

If you show up with heart, energy, and a readiness to learn, we’d love to hear from you.