Supervision Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Enterprise Job Description:
The Onboarding and Managed Product Supervision team is responsible for, primarily, the review and approval of investment account applications submitted in the Consumer Investment space.  Key responsibilities include identifying and escalating emerging risks and trends and reviewing applications and supporting documentation to ensure they satisfy our requirements prior to approving new accounts or enrollment into platform offerings.

Primary responsibilities of the Onboarding & Managed Product Supervision Manager include (but are not limited to) the following:

•           Review and approve account applications for self-directed accounts, enrollments in managed accounts, and applications for margin trading

•           Provide review details in a clear and concise manner to the Financial Solutions Advisors (FSAs) and Operations associates

•           Review managed accounts in variance to determine if an exception should be provided

•           Partner closely with the local Home Office or Field Supervision Managers to communicate trends and resolve any escalations that may arise

•           Partner effectively with team leads and managers to drive appropriate advisor behavior in the region

•           Demonstrate efficiency by consistently meeting or exceeding expectations with the Service Level Agreement for managed account enrollment review

•           Provide backup coverage, as needed, when peers are out of the office or capacity needs arise

•           Demonstrate organization in completing day to day responsibilities including, but not limited to queue management and communication

•           Maintain a positive attitude, commitment to excel and passion for supervision in all tasks completed

Additional responsibilities may include (but are not limited to) the following:

•           Reference policy, when needed, to assist advisors with their questions

•           Partner closely with local supervision and sales management regarding managed product related questions and requests

•           Escalate trends identified in their reviews and leverage peers across other LOBs to resolve

•           Join or lead initiatives and process improvement opportunities

•           Assist with training, coaching, and the preparation/approval of FSA and Supervision resources (as needed)

Qualifications:

•           Bachelor’s Degree or equivalent work experience

•           Must have FINRA Series 7, 8 or 9/10, 63/65 or 66 to be considered for the role (in lieu of the 8 or 9/10 we could consider candidates holding all of the following licenses:  4, 24, and 53)

•           Proven ability to manage risk and make sound decisions by having a deep understanding of industry regulations, supervisory requirements, and policies/procedures

•           Ability to identify client needs and concerns, and coach advisors on aligning solutions to goals in a suitable and controlled way

•           Strong analytical skills to identify client needs and concerns, and coach advisors on aligning solutions to goals in a suitable and controlled way.

•           Identifies emerging risks and rends in processes and escalates appropriately

•           Familiarity with Microsoft Word, Excel, and PowerPoint

Required Qualifications:

Licenses needed at hire: FINRA Series 7, 66, 9/10 or equivalent required

Desired Qualifications:

Familiarity with compliance and regulatory issues

Proficient in Microsoft Office applications

Merrill Edge, Merrill Lynch, or Operations experience

Skills:

• Attention to Detail
• Continuous Improvement
• Controls Management
• Risk Management
• Fraud Management
• Issue Management
• Monitoring, Surveillance, and Testing
• Policies, Procedures, and Guidelines Management
• Regulatory Relations
• Active Listening
• Decision Making
• Due Diligence
• Leadership Development
• Oral Communications

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140)

Pay and benefits information

Pay range

$88,000.00 - $103,600.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.