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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Assistant Facility Manager – JLL

What this job involves:

The Assistant Facility Manager (AFM) serves as a key collaborative partner within the infrastructure/Operations Team, delivering world-class operational service to the Belk account. In this pivotal role, you'll provide dedicated support to the Facility Manager while serving as the primary Planner/Scheduler for maintenance activities across 100+ retail locations in your assigned region. This position combines strategic planning, vendor coordination, and hands-on operational support to ensure seamless facility operations and first-class customer experiences. You'll work independently with minimal day-to-day supervision, orchestrating maintenance workflows, managing work order systems, and serving as a critical liaison between service providers, the FM team, and client stakeholders. If you're a highly organized communicator with strong facility management acumen and the ability to balance multiple priorities in a fast-paced retail environment, this role offers an excellent opportunity to make meaningful impact on a large-scale operation.

What your day-to-day will look like:

• Review and prioritize incoming work requests, create and manage work orders in Corrigo CMMS, and ensure all activities are properly planned, estimated, and scheduled for optimal resource utilization across 100+ locations
• Conduct daily work order reviews to monitor performance metrics, verify completion notes are accurately documented, route discretionary spend requests appropriately, and escalate unresolved issues to maintain superior customer experience
• Coordinate with service providers, contractors, and vendors to schedule maintenance activities within approved downtime windows, ensuring all operational safety requirements and client needs are met efficiently
• Lead monthly conference calls with Business Partners to review vendor performance, discuss account updates, address issues, share safety moments, and provide training as needed
• Assist the Facility Manager in monitoring and achieving site KPIs and SLAs, analyzing customer feedback, developing corrective action plans, and implementing continuous quality improvement practices
• Generate and deliver monthly/quarterly reports, discretionary spend summaries, and preventative maintenance program updates to support data-driven business decisions and transparent client communication
• Serve as secondary point of contact for after-hours and weekend emergency support on a rotating schedule, working closely with the 24/7 call center to ensure rapid response to critical facility needs

Required Qualifications:

• Proven experience in Facility Management with hands-on knowledge of CMMS/Work Order applications (preferably Corrigo or similar platforms)
• Strong administrative and organizational skills with demonstrated ability to work independently without direct day-to-day supervision in a multi-site environment
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) with ability to create reports and analyze data
• Excellent written and verbal communication skills with proven ability to interact professionally with clients, vendors, and internal stakeholders in a service-delivery environment
• Understanding of Capital and Expense financial planning, budget management, and vendor management practices
• Critical thinking abilities with strategic planning skills to prioritize competing demands and develop effective solutions in dynamic retail operations
• Willingness and availability to work flexible hours, including after-hours and weekend emergency support on a rotating schedule

Preferred Qualifications:

• Project Management experience or certification (PMP, CAPM, or similar credentials)
• Ability to read and interpret building, plumbing, and mechanical drawings
• Knowledge of building automation systems, preventative maintenance programs, and life safety systems (HVAC, chilled water, emergency generators, fire safety)
• Experience conducting building audits and facility assessments in retail or commercial environments
• Demonstrated leadership skills with ability to influence and coordinate cross-functional teams
• Previous experience supporting multiple geographic regions or distributed facility portfolios
• Familiarity with retail operations and understanding of minimal business disruption requirements during maintenance activities

Location: Charlotte, NC

Work Shift: 08 Hour Day - 1st Shift/Morning Shift

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site –Charlotte, NC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary 
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.