Service Advisor-2

We’re excited about the future, and we’d love you to be part of it. If you're passionate about shaping what comes next and making a meaningful impact, we’d be delighted to have you explore this role with us. We’re proud to offer a vibrant employee experience that fosters growth, collaboration, and opportunities across our diverse operations, creating an environment where you can thrive.

Core Responsibilities:

Responding to customer queries via telephone calls and in-person interactions.

• Promptly answering telephone calls.
• Providing appropriate information and answers to customer queries.

Preparing customer Repair Orders and receiving vehicles for service/maintenance repairs.

• Appropriately and accurately preparing customer Repair Orders.
• Communicating customers’ complaints/queries and providing assessment/diagnosis given.
• Confirming availability of parts prior to receiving vehicles.

Ensuring requested and required repair is completed based on Repair Order

• Communicating with the Service Manager and Workshop Supervisor regarding the progress of work being done on customer units.
• Customers are kept informed about the progress of the work being done.
• Preventing discrepancies on customer estimates.
• Customer units are properly cleaned when work is completed as per company standards.
• Customers are appropriately informed about any extensions to repair/servicing or about any repairs beyond agreed estimate, where necessary.

Customer Relationship Management

• Customers are appropriately greeted, accompanied to vehicles and details of work done is explained.
• Customers are reminded of next periodic maintenance schedule.
• Customers are contacted within one (1) week of the service to determine quality of service and level of satisfaction.
• Completed job sheets are entered into a customer log with details of the customer service(s) offered, complaints or concerns and any serious complaints are brought to the attention of the Service Manager/Workshop Supervisor.

Customer Billing

• All bills are accurately completed for all jobs.
• All cash bills are paid, and gate pass is seen with stamped invoice before vehicle is delivered.
• Records are accurately kept on all transactions.
• All Check In sheets are signed.