- Location
- Mukilteo, WA · Mukilteo, Washington, United States
- Department
- HVAC Service
- Seniority
- Manager
- Experience
- 2+ years
- Education
- High School
- Source
- Greenhouse
Description
Position Overview:
Key Responsibilities:
Leadership and Team Management
- Supervise, mentor, and inspire a team of HVAC technicians to achieve service excellence.
- Conduct regular team meetings to share updates, provide training, and foster a positive team culture.
- Oversee the recruitment, onboarding, and continuous professional development of team members.
Service Operations Oversight
- Coordinate and manage daily service schedules, optimizing technician productivity.
- Ensure timely completion of service calls and maintain high-quality standards.
- Monitor and enforce safety protocols to promote a secure working environment.
Customer Relations
- Serve as the primary point of contact for escalated customer inquiries, ensuring resolution and satisfaction.
- Maintain strong relationships with clients by addressing feedback and enhancing service offerings.
Financial Management
- Develop and manage the service department’s budget, focusing on cost control and profitability.
- Track expenses and revenue to ensure the department meets financial goals.
Process Improvement
- Evaluate current service processes, identifying opportunities for efficiency and quality improvement.
- Implement advanced HVAC technologies and best practices to stay ahead in the industry.
Compliance and Documentation
- Ensure adherence to industry standards and regulatory requirements.
- Maintain accurate service records and reports for internal and external use.
Qualifications:
- High school diploma or GED; technical training in HVAC is preferred.
- A minimum of 5 years in HVAC services, with at least 2 years in a supervisory role.
- Proven knowledge of HVAC systems, safety standards, and troubleshooting techniques.
- Exceptional leadership, communication, and organizational skills.
- Ability to manage multiple priorities in a fast-paced environment.
Benefits:
- Competitive salary and performance-based bonuses.
- Comprehensive medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Generous paid time off and holidays.
- Professional development and training opportunities.
About Us:
We are a leading HVAC company dedicated to innovative, customer-focused solutions. Our team thrives in a collaborative and supportive environment that values excellence and continuous improvement.
| #SEAP |
About Seatown:
Seatown Electric Plumbing Heating and Air is proud to serve residents throughout Seattle and surrounding areas. We have a great reputation that keeps our customers coming back time and time again. We pride ourselves not only on providing great service for our customers, but our employees as well. We take care of all the employees like family. Everyone has room for growth, and everyone has a voice. Our company culture is something that any of our employees would say is like no other in Washington!
We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider all qualified applicants for employment, including those with criminal histories, in a manner consistent with applicable state and local laws, including the Fair Chance Act.
