ICT Service Delivery Manager

We are working closely alongside a Local Authority in Charnwood to assist with the appointment of an ICT Service Delivery Manager, on a 18-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £21.41 - £28.40 per hour

Summary:

The ICT Service Delivery Manager will lead the operational delivery of ICT services, ensuring high levels of system availability, performance, security, and customer satisfaction. The role will oversee ICT operations, manage key projects, and provide leadership across ICT functions while supporting organisational transformation and Local Government Reorganisation initiatives.

Responsibilities:

• Manage the day-to-day operational delivery of ICT services, ensuring agreed service levels (SLAs), KPIs, and customer satisfaction are achieved.
• Oversee ICT service functions including the Service Desk, Information Governance, Security, and related operational services.
• Lead the delivery of ICT projects and programmes, ensuring completion within agreed time, cost, and quality standards.
• Provide operational leadership across ICT teams, coordinating resources and service delivery with ICT managers.
• Deputise for the Head of ICT & Data Security on operational matters where required.
• Ensure ICT services comply with governance frameworks, policies, and procedures.

Qualification:

• Degree-level qualification (or equivalent experience) in ICT, Information Systems, or a related discipline.
• ITIL Foundation (v3 or v4) certification or higher.
• Project Management qualification such as PRINCE2 or Agile.

Essentials:

• Significant experience managing ICT service delivery or ICT operations within a complex organisation.
• Proven experience delivering ICT projects and service improvements.
• Experience managing ICT services in a customer-focused environment.
• Experience managing suppliers, contracts, and third-party service providers.
• Strong knowledge of ITIL service management frameworks.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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