About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort and Residences Dominican Republic at Tropicalia will feature 95 keys and 25 branded residential homes, 8 distinct F&B outlets, all thoughtfully designed to reflect a contemporary interpretation of the Dominican Republic’s natural beauty. Wellness will be a defining pillar of the property, delivering a holistic experience that harmonizes with the natural environment while enhancing overall wellbeing through the restorative power of nature. The sustainable luxury destination is located on a 60-acre (24 hectare) site along the pristine beachfront of Playa Esmeralda in northeastern Dominican Republic, along the southern shores of Samaná Bay. A site of breathtaking natural beauty, Tropicalia is home to a diverse ecosystem of white-sand beaches; crystalline, aquamarine water and coral reefs; mountains, forests, mangroves, lagoons and rivers; a working coconut plantation; and an organic farm.

Travel Industry Sales Manager

About Four Seasons

Four Seasons is powered by its people: individuals who seek to grow, reach new heights and treat others as they would wish to be treated. Around the world, our teams create exceptional experiences for guests, residents and partners through luxury with genuine heart. We believe extraordinary guest experiences begin with an equally extraordinary employee experience and a culture built on care.

We recognize familiar faces, welcome new ones and create meaningful connections with the people and places around us. Whether working, staying, living or discovering with Four Seasons, every interaction is an opportunity to create an impression that lasts a lifetime.

About the Location

Set along the unspoiled coastline of Miches, Four Seasons Resort and Residences Dominican Republic at Tropicalia will bring Four Seasons service, authentic Dominican warmth and a deep sense of place to one of the country’s most remarkable destinations. As part of our pre-opening team, you will help shape the culture, systems and guest experience from the very beginning.

About the Role

Four Seasons Resort and Residences Dominican Republic at Tropicalia is seeking a Travel Industry Sales Manager to join our pre-opening team. Reporting to the Director of Sales, this position will lead sales efforts across assigned travel-industry accounts and territories, strengthening Tropicalia’s market presence and generating profitable, long-term business through strategic outreach, personalized partner engagement and disciplined account management.

What You Will Do

• Develop and execute a strategic sales plan for assigned travel-industry accounts, segments and geographic territories.

• Prospect, solicit and secure business from luxury travel advisors, agencies, consortia, wholesalers, tour operators and other strategic partners to achieve established revenue goals.

• Manage the full account-development cycle, including qualification, rate negotiation, contracting, activation, production analysis and retention.

• Build trusted, long-term relationships with key travel-industry partners through consistent communication, personalized engagement and exceptional account service.

• Conduct sales calls, destination presentations, site inspections, familiarization trips, trade shows, client events and other industry activities.

• Develop meaningful relationships with key clients and VIP guests of agency partners, ensuring relevant preferences and opportunities are communicated to the resort.

• Partner with Revenue Management and Commercial leadership on pricing, segmentation, need periods, promotions and revenue-generating opportunities.

• Identify and develop strategic partnerships that increase awareness and demand for Tropicalia within the luxury leisure market.

• Maintain accurate account profiles, activities, production, opportunities and follow-up within the resort’s CRM and sales systems.

• Review account performance and booking trends, identify areas of opportunity and implement actions to increase production and market share.

• Monitor market conditions, competitor activity, destination trends and changes within the luxury travel-industry landscape.

• Prepare sales forecasts, account reviews, production reports and action plans and provide regular performance updates to Commercial leadership.

• Represent Four Seasons and Tropicalia as a polished, knowledgeable and authentic brand ambassador.

• Support pre-opening sales activations, familiarization initiatives and other Commercial priorities as assigned.

What You Bring

• College degree or equivalent professional experience in Hospitality, Business Administration, Sales, Marketing, Tourism or a related field.

• Three to five years of luxury hotel sales, travel-industry sales or hotel-operations experience, with a demonstrated record of achieving commercial goals.

• Established knowledge of the luxury travel industry, agency and consortia landscape, wholesale distribution and strategic account-management practices.

• Strong negotiation, presentation, communication and relationship-building skills.

• Proficiency with Microsoft Office, Opera, Delphi or comparable hotel sales and CRM systems.

• Excellent written and verbal communication skills in English and Spanish.

• Strategic judgment, discretion and the ability to work independently while contributing to a collaborative Commercial team.

• Ability to travel and work flexible hours when required for clients, trade events and resort operations.

What to Expect

You will join a cohesive pre-opening team with opportunities to build a successful career with global potential. This position will be based in the Punta Cana office, with travel to the resort in Miches and assigned markets as required. Adaptability, sound judgment and attention to detail will be essential, and the schedule may reflect operational and client needs, including evenings, weekends and public holidays when required.

Our Commitment

Four Seasons is committed to an inclusive workplace where people are respected, valued and encouraged to be themselves. We look forward to receiving your application.