- Salary
- $19 – $28
- Location
- Conversion Only - Massachusetts, United States of America
- Workplace
- Hybrid
- Type
- Part-time
- Department
- Healthcare
- Education
- Associate
- Source
- Workday
Description
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
In collaboration with the Senior Project Manager, the Project Assistant will provide customer service and communications support for the Better Evidence program. He or she will directly serve frontline healthcare practitioners in low-resource settings by responding to inquiries and reviewing incoming applications for eligibility.The Project Assistant will troubleshoot and escalate issues as needed and may be requested to assist with other duties or projects as they arise. Through the role, the Project Assistant will learn about health care settings around the world, gain insight to what it takes to run a digital global health program and scale quickly, and be part of a unique academic-corporate partnership.
Primary Duties and Responsibilities
● Respond to inquiries about the program and provide customer service to users presenting questions, feedback, or the need for troubleshooting assistance
● Assist with communication campaigns, including contacting users with updates and program messaging
● Demonstrate sound judgment and decision-making skills related to all applications, inquiries, and customer support-related communications
● Represent Better Evidence professionally with staff, guests, donors, callers, and external visitors
● Perform other related duties and responsibilities as requested; provide cross coverage as needed
Qualifications
Requirements
High School Diploma or Equivalent required and Associate's Degree Related Field of Study preferred
Project support or administrative experience 0-1 year required
Knowledge, Skills and Abilities
Knowledgeable of basic business administrative principles and project management best practices.
Exceptional verbal, written, and presentation skills.
Ability to work effectively both independently and as part of a team.
Competency in Microsoft applications including Word, Excel, and Outlook.
Ability to work on tight deadlines.
Knowledge of file management and other administrative procedures.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$19.81 - $28.30/Hourly
Grade
3
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
