Senior Comsense Business Process Specialist

About Us

Company Overview

Unified Door & Hardware Group (UDHG) is a premier provider of commercial door, frame, and architectural hardware solutions serving customers across North America.  UDHG supports a wide range of construction and architectural projects, delivering specialized expertise, professional installation, and reliable service to commercial, institutional, and multi-family markets.

  

As part of Foundation Building Materials (FBM), a leading construction materials distribution company, UDHG operates within a broader organization that combines scale, specialty expertise, and a customer-first mindset.  Together, FBM and UDHG’s 8,000+ team members are committed to operational excellence, innovation, and employee development. As the organization continues to grow and evolve we are investing in strong, forward-thinking talent to support our long-term success.

Overview

Position Overview

The Comsense Business Process Specialist serves as an experienced functional resource for UDHG employees who use Comsense to manage commercial door, frame, and hardware projects.

  

This position is designed for an experienced Comsense user who has developed strong expertise within one or more areas of the system, including Estimating, Engineering and Detailing, Project Management, Procurement, Warehouse and Inventory Operations, or Accounting and Finance.

  

Candidates are not expected to be experts across every Comsense module. UDHG is interested in individuals who bring deep knowledge within their functional area, understand how their work affects other departments, and have experience supporting large or complex projects through critical stages of the project lifecycle.

  

The Comsense Business Process Specialist will work with other functional experts and business leaders to improve system usage, document practical workflows, support employees, and promote consistent processes across UDHG locations. The position will require regular travel to provide hands-on support and instruction.

Responsibilities and Qualifications

Key Responsibilities Comsense Functional Expertise

• Serve as a subject-matter resource within one or more assigned Comsense functional
• Apply hands-on Comsense knowledge to support commercial door, frame, and hardware
• Help employees understand how transactions within their function affect downstream
• Research system and workflow questions and provide practical guidance based on project and operational
• Maintain current knowledge of Comsense Enterprise and applicable Opening Suite functionality within the assigned area.
• Build broader knowledge of connected Comsense functions through collaboration and cross-
• Support large, complex, or high-priority projects when additional functional expertise is

  Employee Onboarding and Instruction

• Develop and deliver structured Comsense onboarding for new employees within the assigned functional
• Provide role-specific instruction for estimators, detailers, project managers, purchasing employees, warehouse teams, accounting employees, and other Comsense users.
• Conduct live instruction through virtual sessions, classroom settings, individual support, and hands-on desk-side coaching.
• Translate Comsense functionality and system requirements into clear, repeatable UDHG
• Adjust instruction based on the employee’s role, experience, responsibilities, and level of system
• Provide follow-up support to help employees apply approved processes in their daily
• Partner with managers and designated super-users to reinforce consistent practices within their departments and locations.
• Participate in cross-functional learning sessions when a workflow affects multiple

  Curriculum Development and Knowledge Management

• Develop and maintain standard operating procedures, quick-reference guides, process maps, checklists, video demonstrations, and other Comsense learning materials.
• Create specialized learning paths based on job function and system
• Organize learning materials within approved company platforms, including SharePoint, learning management systems, or other internal knowledge repositories.
• Review training content regularly to ensure it reflects current UDHG procedures and Comsense
• Update internal materials following applicable Comsense releases, patches, configuration changes, or process updates.
• Work with functional leaders to validate the accuracy of training and process
• Maintain version control and consistent naming conventions for published learning

  Process Improvement and System Adoption

• Review how employees and locations use Comsense within the assigned functional
• Identify recurring user errors, incomplete transactions, process bottlenecks, data integrity concerns, and skill gaps.
• Partner with department leaders to develop targeted refresher sessions, corrective instruction, and advanced learning opportunities.
• Help establish clear and consistent workflows across UDHG
• Identify upstream issues that may affect project scope, costs, material requirements, schedules, purchasing, inventory, billing, margin, or financial reporting.
• Recommend practical improvements based on employee feedback, operational observations, and recurring support requests.
• Monitor adoption of approved processes and provide leadership with feedback regarding progress and additional support needs.
• Assist with user acceptance testing when new Comsense functionality, configurations, or workflows are introduced.

  Advanced User Support

• Serve as an escalation resource for advanced Comsense questions within the assigned functional
• Help diagnose whether an issue is related to system functionality, process design, data accuracy, or user knowledge.
• Resolve questions when possible and coordinate with internal technical resources or Comsense support when additional assistance is required.
• Document recurring issues and their approved solutions for future
• Provide additional support during new location implementations, acquisitions, system changes, and other business initiatives involving Comsense.
• Escalate system, process, or data concerns that may create operational or financial

  Cross-Functional Project Support

• Support the effective use of Comsense throughout applicable stages of the project
• Review project information for completeness, accuracy, and consistency within the assigned functional
• Help resolve workflow issues involving scope, material, purchasing, inventory, scheduling, billing, or
• Partner with Estimating, Engineering, Project Management, Procurement, Warehouse Operations, and Accounting to improve departmental handoffs.
• Help employees understand the business impact of their Comsense decisions and
• Perform other related duties as

  Qualifications Required Qualifications

• Demonstrated hands-on experience using Comsense in a commercial door, frame, hardware, or architectural openings environment.
• Deep working knowledge of at least one of the following functional areas:
  • Estimating
  • Engineering or Detailing
  • Order Processing
  • Project Management
  • Procurement or Purchasing
  • Warehouse or Inventory Operations
  • Accounting or Finance
• Experience supporting large, complex, or multi-phase commercial
• Understanding of how information moves between functional teams during the project
• Experience training, mentoring, onboarding, or providing functional guidance to
• Ability to identify and resolve workflow, data, and system-related
• Ability to translate technical processes into clear and repeatable
• Strong written and verbal communication
• Strong organizational skills and attention to data
• Ability and willingness to travel regularly to UDHG

 

Expertise across every Comsense module is not required. Candidates with substantial Comsense experience in one or more functional areas are encouraged to apply.

  Preferred Qualifications

• Experience supporting projects from initial estimate or project setup through completion and
• Experience as a senior estimator, detailer, project engineer, project manager, buyer, warehouse leader, inventory specialist, project accountant, accounting manager, or comparable functional
• Experience providing structured instruction through classroom, virtual, or hands-on
• Experience supporting multiple branches, divisions, or operating
• Experience with process standardization, ERP implementation, acquisition integration, or system
• Experience developing standard operating procedures, job aids, video demonstrations, or other employee learning materials.
• Experience using Microsoft Teams, SharePoint, learning management systems, or screen-recording
• Door and Hardware Institute certification or related industry
• Experience with Bluebeam and Microsoft Office

  Core Competencies

• Comsense functional expertise
• Commercial door, frame, and hardware knowledge
• Large project workflow experience
• Clear and patient communication
• Employee instruction and coaching
• Functional problem-solving
• Process documentation
• Data accuracy and system integrity
• Cross-functional collaboration
• Organization and follow-through
• Accountability
• Continuous improvement

  Education

• High school diploma or equivalent
• Bachelor’s degree in construction management, business, operations, information systems, education, or a related field preferred.
• Relevant industry, Comsense, and project experience may be considered in place of a

   Supervisory Responsibilities

This position does not have direct supervisory responsibilities unless otherwise assigned. The role is expected to provide functional leadership, guidance, and support to Comsense users across multiple departments and locations.

   Travel Requirements

Regular travel to UDHG locations is required. Travel will support employee onboarding, classroom instruction, desk-side coaching, process reviews, implementation activities, project assistance, and operational follow-up. The amount and frequency of travel may vary based on business priorities.

   Work Environment

This position is a remote-based role and will primarily perform work from a home office environment, including participation in virtual meetings, training sessions, project meetings, and other remote collaboration activities.

 

The position requires travel, as needed, to Unified Door and Hardware Group worksites and other business locations to support the ComSense ERP implementation, training, process validation, and related project activities.  During onsite visits, the employee may work in office, warehouse, fabrication, and operational environments and must comply with all applicable site-specific safety requirements, policies, and procedures.

Compensation and Benefits

Reports ToSenior Vice President of Operations   Compensation

The listed pay range reflects the expected base rate for this position. Within the range, individual pay may vary based on experience, qualifications, and work location within state.

This is a full-time position with competitive pay and benefits.

• Base: $100,000 - $125,000 per year
• Equity: This role is not eligible for equity opportunities, awards or grants

   Benefits

At UDHG, we’re committed to supporting our employees both personally and professionally. We offer a comprehensive and competitive benefits package designed to help you thrive inside and outside of work. Our excellent package includes:

• Medical, Dental and Vision plans with leading national providers
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Company Provided Basic Life and Accident Death & Dismemberment (AD&D)
• Voluntary Life and Accidental Death & Dismemberment (AD&D)
• Critical illness, Hospital Indemnity, Accident Coverage
• Legal Insurance Plan
• Paid Time Off (PTO) & Paid Company Holidays
• 401(k) plan with generous company match

Statements

Equal Opportunity Employer

Unified Door and Hardware Group is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all individuals. We value diversity and inclusion and are dedicated to creating a workplace where all employees feel respected and empowered. All employment decisions are made without regard to race, color, religion, sex, pregnancy (including childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability status, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

  

In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, we provide reasonable accommodations to qualified individuals with disabilities to help them perform the essential functions of their job. If you need assistance or an accommodation during the application process or while employed, please contact Human Resources at [email protected].

   Posting Period

This job will be posted for at least 5 days, starting on the initial post date reflected above.