IT Help Desk Intern

Description

Help Desk Intern

Mur-chol-uh-jee | The science of company merch; the skill of creating and delivering custom-branded apparel and corporate gifts around the world.

Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories.  Merchology is seeking a curious, service-minded Help Desk Intern to support the day-to-day technology needs of our team. This role is the first line of support for employees experiencing hardware, software, account, or connectivity issues, and provides hands-on exposure to how a fast-growing eCommerce company runs its technology operations.

This is a paid, part-time, onsite internship open to high school (16+) and college students. You will report to the Systems Administrator and work day-to-day with a mentor on the Technology team. No prior professional experience required; curiosity, reliability, and a service mindset matter most.

PRIMARY RESPONSIBILITIES

Success is defined by responsive, friendly support, accurate ticket handling, and steady growth in technical skills. 

Help Desk & End-User Support
Serve as first point of contact for employee technology requests via ticketing system, chat, email, and in person.

• Troubleshoot and resolve common issues with laptops, printers, monitors, peripherals, and Wi-Fi.
• Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and other core business applications.
• Escalate complex issues to the Technology team with clear, complete documentation of steps already taken.

Accounts, Onboarding & Offboarding (under Technology team supervision)

• Assist with new-hire setup: user accounts, email, device imaging, software installs, and workstation setup.
• Process routine access requests and password resets following company security policies and approval steps.
• Support offboarding by collecting equipment and assisting with account deactivation on schedule.

Hardware & Asset Management

• Maintain accurate inventory of laptops, phones, peripherals, and other IT equipment.
• Prepare, deploy, and refurbish devices; coordinate repairs and warranty claims with vendors.
• Keep IT storage and workspaces organized and stocked.

Documentation & Process Improvement

• Document resolutions in the ticketing system and contribute to the internal knowledge base and how-to guides. 
• Identify recurring issues and suggest fixes or self-service resources.
• Assist with small technology projects and rollouts as assigned by the Technology team.

WHAT YOU'LL LEARN

• How to image, deploy, and support laptops and devices for a real company.
• How to run a help desk ticket queue: prioritizing, documenting, and closing the loop with users.
• How the technology behind a fast-growing eCommerce business fits together (Microsoft 365, networking, device management, business apps).
• Professional communication, troubleshooting habits, and a reference and portfolio for your next role.

Requirements

• Must be eligible to work 1-3 hours per day and 15-20 hours per week. 
• University or tech school student with a strong interest in IT (coursework, clubs, or self-taught projects all count).
• Comfortable with Windows and/or macOS and Microsoft 365 (Outlook, Teams, Word, Excel); understands basic Wi-Fi and printer setup.
• Strong customer-service orientation with patience and a friendly, professional manner.
• Clear written and verbal communication; able to explain technical steps to non-technical users.
• Organized, detail-oriented, and able to prioritize multiple requests.
• Eager to learn, takes ownership, and follows through until an issue is resolved.
• Ability to lift and move IT equipment (up to 30 lbs), with or without reasonable accommodation.

NICE TO HAVE SKILLS

• Built your own PC, run a home network, or been the go-to tech fixer for friends and family.
• Prior help desk, campus/school IT, retail tech support, or customer-facing experience.
• Familiarity with a ticketing system (Jira Service Management, Freshdesk, Zendesk, or similar).

LOCATION

3000 Niagara Lane North, Plymouth, MN 55447

Onsite role: Help desk support requires in-person presence at our Plymouth, MN office; this position is not remote or hybrid.

SCHEDULE & TERM

Part-time, 15–20 hours per week, scheduled flexibly around class commitments during regular business hours (Monday–Friday).

Ongoing internship with a flexible start date; school-year and summer schedules available.

* This internship will go through January 2027 **

INDUSTRY - Business to Business eCommerce and Apparel

Merchology is an equal opportunity employer and certified Disability-owned Business Enterprise. We celebrate diversity and are committed to a workplace where personal and professional growth are achieved through inclusion. If you require disability resources to submit your application, please email [email protected] for assistance.